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Technology Specialist - Professional

Req #: 180015862
Location: Seoul, 11, KR
Job Category: Technology
Job Description:

About J.P. Morgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
To manage all GTI (Global Technology Infrastructure) related tasks for the location entity to support and maintain the technology infrastructure to ensure that;
the service is delivered as agreed to all Lines of Business:
all projects are managed according to plan;
the operational risk environment is managed and reported appropriately;
Key Responsibilities

Act as a communication point to all business lines as location technology manager and represent the location GTI technology function.
Provide primary escalation point for GTI technology in location for operational / service related issues.
Understand the service delivery profile of the location for all groups in GTI and LOB technology.
Capture demand in location by engaging with the local business and communicate this to relevant GTI areas.
Support legal, regulatory, and compliance requirements for location and supported LOB’s (Lines of Business).
Represent the GTI technology function to all vendor and outside service relationships.
Service Delivery and Projects:
Ensure the service that is provided matches the requirements of all Lines of Business through regular reporting reviews and improvement programs.
Ensure effective Capacity Management processes are in place.
Ensure the identification and treatment of risks relating to operational services provided to support LOB’s (Lines of Business).
Provide problem management support to difficult recurring problems and establish strong linkage with regional / global teams to leverage common processes, function and resources to manage to global service delivery targets.
Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available. Provide update to the senior management as required.

Risk Management:

Understand and manage the risk profile of the location, providing updates and reporting as required. 


Ensure that the financial aspects of the location are managed.  Conduct regular reviews so that the plan is correct, that expenses are being booked correctly and that any variance is explained.
Ensure that asset management processes and procedures are impleme

Solid team builder/Quick learner/Service Oriented mindset/Good interpersonal skills

Experience of various project handling with region colleague equipped with technical skills and business background.

Highly committed, responsive, tactful, patient, self-motivated and self-starting attitude.

Good analytical approach to manage the firm's risk management & prevention efforts on the various issues.

Fluent verbal and written communication skills in Korean and English.

Bachelor’s degree or Equivalent in Engineering, Technology or related field with 1 or more years’ experience.

Ability to manage a tense of risk control is essential and multi-tasking ability to function within dynamic environments.

Experience in managing vendor and supplier relationships.

Experience in working in Asia Pacific liaising and communicating at all levels across the region.

Strong communication skills to create and maintain people relationships.


J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce.  Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

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