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CIB - Transaction Processing Manager - Associate

Req #: 180018844
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at



The primary responsibility of this position is to manage the day to day Operations for the Payments Processing Function. The person will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the AVP of Mumbai Operations. The role would involve managing a team of around 12 to 18 people with 2 or 3 direct reports. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
Key Responsibilities would include:-
  • Provide overall supervision / leadership to the staff during his/ her shift operating window. 
  • Monitor and report shift and site/ shift performance.
  • Review staffing and volume trends to ensure the optimal capacity plan is in place.
  • Foster information sharing so that continuity of data exists within the site and across the business.
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
    • Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing experience, with a higher vintage and strong team management experience in similar environment.
    • Experience and a strong working knowledge of various aspects of International Payment Processing Operations.
    • Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
    • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
    • Excellent written & oral communication skills in English.
    • Proven leadership and people management skills.
    • Proven ability to build strong business relationships within the site and across the business. 
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
    • Ability to use creative problem solving techniques to solve business issues. 
    • An acute client focus.
    • Strong PC, project management, and analytical skills. 
    • Knowledge of MS Access, Excel, PowerPoint, and Word.
    • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
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