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CIB - Transaction Processing Supervisor - Team Leader

Req #: 180018847
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


The primary responsibility of this position is to manage the day to day Operations for the Payments Processing Function. The candidate will be reporting to the PM of GCCO. The role would involve managing a team of around 5 to 6 team members. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met. 
Key Responsibilities would include:-
  • Provide overall supervision to the staff during his/ her shift operating window. 
  • Ensure that all work items are completed as per the agreed SLA.
  • Monitor the exceptions and ensure that they are resolved in a timely manner.
  • Identify opportunities for improving the efficiency of the process.
  • Identify the training requirements of the team members and work with the PM on providing the required trainings
  • Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
  • Prepare the weekly / monthly MIS reports
  • Track the changes to the procedures and ensure that the team is fully aware of the changes.
    • Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a
    • strong team management experience in similar environment.
    • Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
    • Working Knowledge of SWIFTS & international payment conventions & practices is a must.
    • Good Interpersonal skills to be able to communicate internally & externally and at all levels.
    • Excellent written & oral communication skills in English.
    • Good people management skills.
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
    • Ability to use creative problem solving techniques to solve business issues. 
    • An acute client focus.
    • Strong PC, project management, and analytical skills. 
    • Knowledge of MS Access, Excel, PowerPoint, and Word.
    • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
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