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Business Analysis Director

Req #: 180002585
Location: Phoenix, AZ, US
Job Category: Operations
Job Description:

Position Summary 




Manage and lead a team or teams to develop, test and produce analytical and operational reports and metrics using SQL, SSRS, or equivalent reporting tools to assist the business in meeting operational objectives.  Ensure adherence to internal policies and procedures and identify risks and controls within the operation.  Coach and mentor analysts in performing reporting duties.     Adheres to technology architecture standards, technology risk management and security policies,and data management policies.  Ability to independently review reports and develop analytical recommendations.  Develop  and execute upon reporting or analytical needs associated with business process changes.  Manage analysts to ensure that reports are utilized to lead to analytical insight and data-driven business outcomes.  Maintain and launch reports on a recurring basis, examining logic for alignment between multiple, dynamic data sources and business report requirements.    





Business Description




Business analysts assist operational units in mortgage banking with creating reports that assist in managing controls, business processes and information relevant to making decisions about portfolio management.     




Core Competencies




·          Coach, Develop, and Manage Others: defined by behaviors such as coaching others to help them improve their performance (i.e., coaching people who report to you on how to improve their skills); building the capability of one’s team and staff (i.e., ensuring direct reports have proper training and skills); and identifying and obtaining resources to support work related activities (i.e., assigning the right people to the right tasks; assigning the proper workload to team members).

·          Foster Productive Teamwork: defined by behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e., helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others’ perspectives.

·          Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time.

·          Use Organization and Technical Knowledge: defined by behaviors such as demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles; ensuring that organizational politics do not hinder accomplishments; staying current on industry developments and the competition; and having the experience and skill to manage across functional and organizational lines.

·          Strive for Superior Results: defined by behaviors such as working with high levels of productivity and taking responsibility to ensure tasks are completed on time (i.e., meeting deadlines); taking constructive work action with little direction (i.e., providing timely responses without being reminded); accomplishing tasks with strong attention to detail; seeking to improve oneself and seeking challenging development opportunities; displaying professional integrity (i.e., avoiding conflicts of interest, handling confidential information appropriately); and demonstrating a strong emphasis on continuous improvement; open to debate of alternative solutions in looking for best options to implement.

·          Manage Complex Business Activities: defined by behaviors such as setting and managing priorities; planning and organizing so work is accomplished on time; identifying problems and recognizing the causes for problem solving; making decisions based on logical assumptions, relevant facts, and examination of alternatives; solving work-related problems through effective quantitative reasoning skills; learning and applying a series of steps, rules, or guidelines; applying technical knowledge for planning and performance.

·          Treat people with respect: defined by behaviors such as being direct and straightforward; actively listening to and understanding the needs and ideas of others; ability to work with people of differing backgrounds and styles; supporting individual career goals.

·          Maintains Control Environment: Establishes and maintains a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed.  Ensures that appropriate documentation is accurate and in place to enable a clear and auditable trail for all factual information.  Holds subordinates accountable for compliance within a controlled environment. 

·          Savvy Communications: Maintains constant and consistent flow of communication with team members and managers; is able to articulate thoughts crisply but with the appropriate level of detail and accuracy depending on the audience;  communicates with empathy where appropriate

  • Bachelor's degree or equivalent required with concentration in MIS, Risk Management, Finance, Computer Science, Mathmatics, or Statistics preferred. 
  • Background in SQL, SAS Base SAS, SSRS, SAS/Graph, and Oracle environments is required (use of tools like TOAD & SQL plus)
  • Proficiency with business process re-engineering and business/user requirements. 
  • Demonstrated knowledge of mortgage banking servicing, operations or originations. 
  • Strong skills to interact with business users including management and translate business requirements into technical solutions. 
  • Demonstrated flexibility and organizational skills. 
  • Ability to prioritize and shift workloads to meet change in demand, requirements or business need. 
  • Seven or more years of prior experience in financial services, mortgage banking and/or default mortgage servicing expertise preferred.
  • Strong written and verbal communication skills.
  • Strong time management and organizational skills.
  • Must be able to work well in an environment with defined timelines and delivery schedules
  • Capability to review and translate functional specifications to validate and ensure business requirements are met
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