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Chase Pay Shopper Marketing Associate

Req #: 170114889
Location: Wilmington, DE, US
Job Category: Digital
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Role:
Chase Pay is a key growth opportunity for JPMorgan Chase. It is a digital wallet that provides simple, rewarding and secure buying experiences for more than 60 million Chase card customers. Chase Pay selling and marketing efforts will be focused on most frequently shopped merchant categories; in particular, Fuel/Convenience, Grocery, Quick-Service Restaurants (QSR), and Specialty Retail. Chase Pay launched in Q4 2016 and will follow a continuous and targeted roll-out across merchants in the four prioritized categories. As such, targeted marketing to the customer in the merchant environment (refer to as shopper marketing) will play a critical role in driving awareness, trial, and habitual usage of Chase Pay at merchant partners. It will precede and complement Chase Pay national advertising efforts. This is a new capability within JP Morgan Chase so we are retaining a shopper marketing agency to assist in our strategic and execution efforts.
The Associate Shopper Marketing Manager will have responsibility for execution of Shopper Marketing programs, provide process support for the Chase Pay Merchant Marketing team, and with the shopper marketing agency and vendors on day to day marketing tactics. The Associate Shopper Marketing Manager is expected to work collaboratively and effectively cross-functionally, and especially with the Chase Pay Merchant Relationship and Consumer Marketing teams, to deliver effective marketing plans to drive usage and experience among our mutual customers.
  • Review merchant offers with Rewards Governance teams for feedback and approvals
  • Work with consumer marketing team members and marketing services on deliverables in support of merchant marketing programs: statement credit language, creative and timelines for Chase owned assets (i.e. emails, ATM), customer service reports, landing page/disclosures
  • Assist in the processing creative through internal legal and compliance systems
  • Work with Shopper Marketing Manager and Merchant Marketing leads on PO requests
Custom and Playbook Merchant Marketing Plans
  • Assist Shopper Marketing Manager and Merchant marketing leads in developing concepts and activation ideas/tactics for key merchants
  • Work with Shopper Marketing Manager on tactical plan development
Agency/Vendor Relationships
  • Assist Shopper Marketing Manager with agency day to day deliverables – review creative for various marketing tactics and manage against timelines
  • Meet with industry vendors to understand shopper tactics and their potential application for Chase Pay merchant marketing programs
  • 4+ years in marketing and/or marketing services role
  • Ability to work effectively across JPMC organization
  • Strong attention to detail


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