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CIB Operations - Custody & Fund Services - Middle Office Services - Associate - Hong Kong

Req #: 180020333
Location: Hong Kong, , HK
Job Category: Operations
Job Description:
Investor Services Operations – CFS (Custody & Fund Services) Middle Office Services – Hong Kong
Job description
J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.
J.P. Morgan Middle Office Services is a business line within the CIB and provides a complete suite of investment operations outsourcing services for institutional asset managers. Our services encompass all asset management activities post-trade execution, allowing asset managers to focus on their core competencies of managing assets and client relationships.
The Middle Office hub provides full operational support to our clients' transaction processing needs by ensuring all aspects of the trade lifecycle are managed end to end efficiently, accurately and within market timeframes in a controlled environment to minimise risk.
The Middle Office Services Client Facing Team is responsible for the management of all client interactions including query management, escalations and projects as well as partnering with our MBM management and processing teams to ensure all client SLA’s are met, monitoring resiliency and focusing on trend analysis and process improvement.
Middle Office Services are responsible for a wide variety of products and processes and each team member will be expected to cover the following products as part of the role:
  • Trade Capture.
  • Specialist Fund Processing – Exchange Traded Derivatives.
  • HiPort Processing (Investment Books and Records).
  • Cash Processing (FX & Money Markets).
  • Claims & Investigations.
  • Securities Trade Processing – Equities and Fixed Income.
  • Unit Trust, Indirect Property & Private Placement.
Main Responsibilities:
  • Management of all incoming and outgoing client queries across a varied range of products (as above).
  • Partner with MBM teams to ensure that all daily, weekly, monthly client SLA’s are met.
  • Perform daily oversight checks on key tasks and act as escalation for MBM processing hubs.
  • Contribute to / attend regular client meetings both in person and on the phone.
  • Perform trend analysis to identify opportunities for process improvement and enhanced control.
  • Produce key client reporting requirements against SLA’s and client expectations.
  • MI Collation, Incident Reporting and Client Operational Review deliveries.
  • Building strong working relationships with JPM internal teams and external third parties.
  • Liaise with external third parties on a daily basis – brokers, custodians, transfer agents and vendors.
  • Attendance and participation in forums hosted and run by third parties.
  • Monitoring market change.
  • Involvement in new fund and product launches.
  • Involvement / driving projects designed to enhance and improve existing processes and systems.


  • University degree or equivalent and minimum 3+ years of relevant experience
  • Strong product knowledge particularly of Equities, Fixed Income, Cash Markets, OTCs, Exchange Traded Derivatives and general trade lifecycle.
  • Well established client service / relationship building skills with the ability to build strong relationships with a wide variety of diverse groups, both internally and externally.
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Flexible, organized attitude towards work with the ability to prioritize workloads while working under pressure to manage changing and competing demands.
  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
  • Ability to self motivate and willing to take responsibility of issues and resolution.
  • Knowledge of industry and vendor products.
  • Fluency in English and Mandarin
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