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Infrastructure Support - Remediation Lead

Req #: 180015464_2
Location: Houston, TX, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


As part of the Chase Merchant Services Infrastructure team, the Merchant Services Remediation Lead is responsible for coordinating activities and information around multiple projects and initiatives related to our PCI and Audit control objectives.  The Merchant Services Remediation Lead ensures Line of Business technology designs, practices, and procedures are consistent with JPMC global risk and control technology standards, drives a risk mitigating culture to proactively identify and manage inherent risks within our platforms and services, performs infrastructure and application risk and control self assessments and acts as the Subject Matter Expert for risk identification and remediation.

Key Responsibilities:

  • Investigation, analysis, documentation, remediation, tracking and reporting of technology risk and control identification and remediation
  • Ensure existing and new solutions are designed to be continuously in synch with JPMC policies and standards, and the Chase Merchant Services operating environment
  • Collaborate with team members and stakeholders on firm mandated, cross line of business, regional audit and risk and control projects.
  • Provide strategic drive for engagement efficiency, effectiveness and transparent, measurable, sustainable control improvements, including process enhancements and use of automated data collection techniques.
  • Proactively monitor Key Risk Parameters to identify non-compliance and assist in remediation with compensating controls to address security, risk and control gaps.
  • Provide leadership and advice on material remediation activities ensuring appropriate resolution of issues, action plans, breaks and remedies and support the closure verification process
  • Aid in training and spreading technology risk and control awareness within the organization
  • Develop and maintain strong business and technology relationships, becoming a trusted partner to these groups
  • Communicate risk and other control findings with key stakeholders, develop recommendations and provide accurate metrics and management reports on a timely basis



Basic Qualifications:

Candidates with a minimum 10+ years of experience in technology risk and controls, risk based consulting, risk assessments, audit and regulatory activities

  • Bachelor's degree in Computer Science, Management Information Systems, Accounting Information Systems, or a related field is required.  Experience within financial services areas is preferred. 
  • Knowledge and prior experience in any domain of Technology Infrastructure.
  • Experience with implementation and oversight of technology risk and controls, coordination of activities for audits and assessing an IT controls environment.
  • Detail oriented self-starter with strong conceptual, analytical, decision making, planning, time management and prioritization skills.
  • Ability to communicate oral and written ideas in a clear, concise manner, at all levels of the organization
  • Prior experience in planning, coordination and implementation and the ability to work across teams and functions to execute and deliver.
  • Aptitude to upskill and learn new technologies based on dynamic requirements.


Preferred Skills:
  • Able to review, understand, and rely on technical and software documentation and apply that knowledge into practice.
  • Experience operating in environments that are heavily governed under compliance, regulatory, or risk reduction controls.
  • Advanced understanding of best practices and company policies.
  • Ability to interact with technical, non-technical, and business members of the organization
  • Knowledge of process-focused methodologies for IT related activities (Change Management, Incident Management, SDLC ).
  • Exposure to IT Risk and Process frameworks: COSO, COBIT, NIST, Cybersecurity Horizontal reviews, ITIL.
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