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Chase Merchant Services-Business Practices

Req #: 180010816
Location: Plano, TX, US
Job Category: Project Management
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Chase Merchant Services:
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Commerce Solutions is the world’s leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Commerce Solutions is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.   
Chase Merchant Services is seeking an experienced financial industry leader to establish and manage a new team focused on driving key control improvement projects across the division. This person will report to the Head of Business Practices within the Merchant Services CAO organization. This person will partner across the division’s leadership team and Compliance and Oversight & Control partners to assess control needs, and to develop and implement solutions both at a project level and BAU operational level.
Key Priorities:
-       Evaluate opportunities for control improvement activities engaging Legal, Controls, Compliance and business teams
-       Determine and socialize solution set, and define the annual book of work for the group
-       Determine resourcing requirements for the organization to support the book of work and recruit talent necessary to build out the team
-       Develop and execute on project plans including milestone deliverables, communications, training and implementation plans
-       Develop BAU support model and train staff to sustain processes/controls long term where necessary
-       Manage team and day-to-day execution of initiatives to ensure timely and quality deliverables are met
-       Develop high quality metrics and status reporting. Ensure Business Leads and stakeholders are proactively engaged and kept informed. Prepare executive updates to present in weekly/monthly control or other business forums.

10+ years of Project Management and Functional Leadership experience in an Operations, Control or similar function. Experienced in evaluating business / control needs and implementing solutions including new policies, procedures, processes, tools, reporting.

    • Strong problem solving / analytical skills. Adept at navigating gray area and formulating a vision, strategy and actionable plan.
    • Project Management: Proven track record for leading projects through scope, plan, requirements and driving execution on time with quality delivery
    • Team Management: Strong leadership capability managing teams, recruiting and developing top talent, setting and driving organizational goals and deliverables to fruition across the team. Ensure proper training and development of staff; manage capacity and performance. 
    • Stakeholder Management: Ensure internal client satisfaction and adherence to Chase standards and best practices.
    • Strong communication skills (both verbal and written) with experience presenting to executive leaders. Executive communications and reporting experience.
    • Ability to effectively partner across divisional leaders and stakeholders to understand issues, negotiate solutions, drive and influence decision making
    • Strong judgement and sense of accountability; proactive and results driven; ability to work with a high degree of autonomy


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