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Diversity Drive - Bangalore - CIB - 601 - Transaction Processing Manager

Req #: 180018217
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.


Roles & Responsibility:


  • Pre-matching & Settlement of Equities and Fixed income products for Global markets, involves interaction with agent banks and brokers across the globe.

  • Generate reports for customers and other internal reports including MIS reports.

  • Accountability for service quality of the team and ensure operational procedures is followed, that tasks are completed in an accurate and timely manner.

  • Support the process Vice President in their mission to provide top quality operations in support of this global business

  • Ensure that procedures are documented and that the documentation is updated periodically.

  • Identify requirements for additional controls

  • Daily investigation and escalation of any issues

  • Provide daily/weekly statistics

  • Participation in global and local projects including new business, system enhancements and market rule changes

  • Process re-engineering to enhance efficiency and controls

  • Execution of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework given the sensitivity and risk around FX processing.

  • Possess relevant experience across executing / managing Direct and Indirect FX transactions.

  • Understands and has worked in execution of Spot / Forward FX’s.

  • Possess understanding of Treasury v/s Agent (Off Book currency) FX’s.

  • Well verse with minimum market requirements / nuances existing across exotic currencies such as BRL, THB, KRW, IDR, etc.

  • Possess in-depth knowledge of various regulations applicable to FX markets, such as ERISA, Dodd Frank etc.

  • Understands the workflow of FX market Execution-Pricing-Settlement.

  • Publishing / Review of Daily/weekly performance metrics pertaining to the function. Ensure follow up and escalate for all ageing items.

  • Perform systemic verification for all FX transactions in accordance to Authority Level Matrix (USD thresholds set in the process).

  • End to End responsibility of Custody Middle Office FX Processing function and to be in control of “End of Day” reports/checks and critical intra-day report monitoring and checks. Escalate to managers for any deviation.

  • Ensure timely review and certification of Custody Middle Office FX function Procedures and update procedures in light with market changes.

  • Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives.

  • Work as a backup for Associate (Grade 601) and provide inputs on risk eradication and efficiency to reduce manual workflows.

•             Define critical milestones and manage the associated project plans

•             Assist in shaping and collating presentations to Senior Management

•             Quantify and track the project delivery progress to plan

•             Ensure all risks to Operational Readiness are identified and managed

•             Manage risks/issues/assumptions/dependencies

•             Define the release tollgate process & criteria to assess readiness

•             Define, collate and track key metrics that highlight progress to date

•             Quality delivery across all elements of the migration is maintained






  • 7+ years of Experience in Banking and Financial Services/ Investment Banking Middle Office/Operations.

  • Familiarity with products and services.

  • Experience in Asset Servicing or Trade Management & Settlements.

  • Able to provide coaching and guidance on all aspects necessary processes

  • Strong Control & Audit mindset and understanding of policies/regulations in the industry

  • Good relationship-building and time management skills

  • Flexibility to work on shifts (APAC, EMEA or WHEM) / extended working hours on high volume days, if required

  • Ability to work under dynamic environment and under pressure to meet deadlines and productivity/quality goals

  • Good PC skills including Microsoft office products (Excel, Word, Power point, Access)

  • Good written & spoken English communication skills, exhibits effective communication with key stakeholders.

  • Good investigation skills and desire to want to "resolve" queries

  • Deadline focused and able to work effectively to very tight deadlines

  • Good team player, keen to support the overall team delivery

  • High attention to detail

  • Clear and effective communication skills, both written and verbal

  • Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support

  • Reconciliation's background would be a significant advantage as this evidences the ability to compare transactions/positions and to investigate and resolve differences

  • Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success

  • Drive, Energy and Enthusiasm

  • Display high levels of integrity; operate on the basis of open and honest interaction

  • Deep understanding of FX work flows and experience in managing FX processing function with minimum 5 years of experience.

  • Experience in handling global clients with customer service attitude.

  • Ability and experience in handling high transactional volume operations and ability to make correct business related decisions in stressful situations.

  • Ability to handle risk and quality related issues and experience in handling the same effectively to avoid reoccurrence.

  • Able to grasp/learn concepts and procedures quickly.

  • Problem solving skills and attention to detail ability.


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