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Diversity Drive - Mumbai - CIB - 602 - Transaction Processing Manager

Req #: 180018212
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

Roles & Responsibility:
  • Pre-matching & Settlement of Equities and Fixed income products for Global markets, involves interaction with agent banks and brokers across the globe.
  • Generate reports for customers and other internal reports including MIS reports.
  • Accountability for service quality of the team and ensure operational procedures is followed, that tasks are completed in an accurate and timely manner.
  • Support the process Vice President in their mission to provide top quality operations in support of this global business
  • Ensure that procedures are documented and that the documentation is updated periodically.
  • Identify requirements for additional controls
  • Daily investigation and escalation of any issues
  • Provide daily/weekly statistics
  • Participation in global and local projects including new business, system enhancements and market rule changes
  • Process re-engineering to enhance efficiency and controls
  • Responsible for processing & validation of Income & Mandatory Corporate actions.
  • Responsible for investigating and closing all the income exceptions generated through exception management system per schedule
  • Operational management and control of the daily workflow within the Asset Services team
  • Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
  • Ensure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break management as well as event management
  • Ensure all key metrics are produced as required in given timelines
  • Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads
  • Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
  • Assist managers in daily governance & supervisory control implementation.
  • 4+ years of Experience in Banking and Financial Services/ Investment Banking Middle Office/Operations.
  • Familiarity with products and services.
  • Experience in Asset Servicing or Trade Management & Settlements.
  • Able to provide coaching and guidance on all aspects necessary processes
  • Strong Control & Audit mindset and understanding of policies/regulations in the industry
  • Good relationship-building and time management skills
  • Flexibility to work on shifts (APAC, EMEA or WHEM) / extended working hours on high volume days, if required
  • Ability to work under dynamic environment and under pressure to meet deadlines and productivity/quality goals
  • Good PC skills including Microsoft office products (Excel, Word, Power point, Access)
  • Good written & spoken English communication skills, exhibits effective communication with key stakeholders.
  • Good investigation skills and desire to want to "resolve" queries
  • Deadline focused and able to work effectively to very tight deadlines
  • Good team player, keen to support the overall team delivery
  • High attention to detail
  • Clear and effective communication skills, both written and verbal
  • Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support
  • Reconciliation's background would be a significant advantage as this evidences the ability to compare transactions/positions and to investigate and resolve differences
  • Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success
  • Drive, Energy and Enthusiasm
  • Display high levels of integrity; operate on the basis of open and honest interaction
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