JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
If you are interested in solving hard problems, if you are excited about exploring cutting edge technologies, if you like to design systems operating in massive scale, take a look at this opportunity.
Global Technology Infrastructure (GTI) is a worldwide organization charged with delivering technology infrastructure - end user, compute, data, transport, instrumentation and facilities - to all lines of business in all regions of the world in JPMorgan Chase.
Global Technology Infrastructure’s (GTI) Global Services Operations (GSO) group is planning to launch a multi-year effort that will use software to transform the group from a traditional infrastructure support organization to one based on the principles of Site Reliability Engineering (SRE). This is aimed at significantly enhancing client experience while the organization delivers dramatic improvements in system stability and reliability.
As Transformation Delivery lead working in Global Service Operations Transformation Team, you will be part of a team of subject matter experts with diverse skills to drive organizational transformation across various areas like opportunity identification, communication, stake holder engagement, culture and organization, development practices, risk & controls, finance & funding. Your role will focus on driving SRE adoption and maturity across the global GSO organization – vertically across GSO towers and horizontally across key hub locations globally. This role relies on empowering tower and hub representatives with the right structure and information so they can drive transformation in a self-organized way. This is an enabler role, where you will be expected to anticipate and prevent potential impediments and work with the tower managers and leads to prevent and resolve them quickly.
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