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Corporate - Global Business & Document Services - Print Room Equipment Operator

Req #: 180018678
Location: Sydney, NSW, AU
Job Category: Admin & Facilities Services
Job Description:

Team Summary:


Global Business & Document Services (GBDS) is the corporation's primary print production and distribution unit for JPMorgan Chase.  GBDS provides Statement Processing Services across all Lines of Business. GBDS also manufactures a wide variety of products including postcards, letters, posters, invoices, sales and marketing material originated from its internal composition team in addition to work submitted directly from internal clients.


Role Summary:

Responsible for producing high quality digital print outputs, products, and services utilizing high-speed digital production and wide-format inkjet printers. In addition to producing digital print to the highest quality you will also operate the high volume mail inserter for client statements and ad hoc mailings whilst continuing to learn and operate print technologies that will support the efficient print and distribution for all client communications.

Key Responsibilities:

  • Provide excellent customer service interacting with clients, both directly and via phone/email.
  • Monitor client order process (email, project drop-off, etc.) and inbound work queues to ensure that all incoming jobs are processed in a timely manner.
  • Preflight and quality check responsibilities prior to releasing the job for print.
  • Continually monitor print quality to ensure that all work produced meets highest quality standards. Identify any quality issues, problems, and/or discrepancies and bring them to manager’s attention.
  • Maintain and demonstrate detailed knowledge of all job, equipment, and operating procedures.
  • Operate binding and finishing equipment.
  • Inform management of printer/file problems, contacting appropriate vendors to report problems when required.
  • Assist in maintaining inventory of printed materials, paper stock, digital printing, and binding supplies.
  • Operate high volume mailing inserters utilizing closed loop insertion solutions where applicable.
  • Support the Print Technology Lead in all testing and problem resolve for new projects.

Baseline Knowledge, Characteristics, and Qualifications:

  • Minimum of 2 years printing experience preferably gained within the financial services industry
  • Strong customer service and interpersonal skills
  • Computer literacy; must be able to demonstrate ability to effectively manipulate and route files to printers using various software, such as Microsoft Office applications.
  • Attention to detail; must be able to accurately review printed documents to ensure they meet highest quality standards (very good spelling and grammar skills are required).
  • Must be able to work in a standing position for long periods.
  • Excellent time management and prioritization skills.

Please note this role is for the afternoon shift (2.30pm - 10.30pm).


JPMorgan is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

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