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Wealth Management, Custody Middle Office Manager, Vice President

Req #: 180022370
Location: Newark, DE, US
Job Category: Operations
Job Description:
Private Banking Operations supports JPMorgan Wealth Management, the world’s premier service provider for ultra-high-net-worth individuals.  Our goal is to help affluent individuals across the globe optimize their wealth, after taxes and across generations.  Located in Newark, Delaware, the 400+ members of the Operations teams provide end-to-end support for all aspects of the client banking experience, working closely with sales, service, and product specialty groups.
The Custody Middle Office Team is comprised of highly dedicated individuals who are responsible for supporting the Custody platform, as well as serving as the key point of contact for the Custody Product Team. Within this role, the VP will interface with senior business partners including Bankers, Investors, Product teams and Technology Partners. The VP will also be required to attend meetings with potential Custody clients, representing Wealth Management’s Operations.
  • Attend client meetings and address daily client inquiries as an Operations Subject Matter Expert covering a wide variety of topics
  • Work with Custody business partners to set policies to govern Custody product
  • Lead strategic initiatives to improve service, solutions and processes designed to support the Custody platform
  • Serve as point person to implement policies that govern custody product and handle the escalation and resolution of complex servicing issues
  • Manage Custodian vendor relationship, establishing key performance indicators and providing ongoing performance reports to senior management
  • Serve as point of escalation for Operations complaints or issues related to Custodial services
  • Partner with Custodian to address issues and implement enhancements to Custody products or services
  • Actively participate in defining the future state of Operations from a functional, technology and location perspective
  • Conduct end to end reviews of all processes and procedures with a focus to remediate any control gaps and to improve efficiency, capacity and quality.
  • Ensure operational controls are effective and compliant with regulations governing the securities industry and internal policies 
  • Manage key performance indicators to ensure exception levels remain within or below targets. Continued focus on eliminating root causes creating exceptions.
  • Develop and maintain strong relationships with internal clients and operational groups Assist in recruitment, development and retention of diverse talent, ensuring that they fully appreciate the financial and client implications of the products and services supported.
  • Oversee day to day operations within the Custody Middle Office
  • Experience leading organizational/process change
  • Ability to drive and adapt to a rapidly changing business and technological environment
  • Broad experience within financial operations with a particular emphasis on Securities Processing
  • Strong knowledge and detailed understanding of the securities industry and products, settlement processes, and securities servicing functions (corporate actions, income, proxy, equities, fixed income, mutual funds, ADRs)
  • Strong verbal/written communication skills
  • Demonstrated organizational and planning skills
  • Demonstrated project management experience across organizational boundaries
  • Ability to work in high-pressure situations
  • Strong analytical and problem solving skills to resolve issues and set direction
  • Strong ability to make strategic decisions/recommendations and to take calculated risks
  • In-depth understanding the functions, workflows and technologies that are utilized across a securities operations environment
  • A working knowledge of the custody and fiduciary/trust business
  • Strong partnership and highly effective communication skills
  • Strong influencing, negotiating and decision making skills
  • Proven track record of managing teams of people (recruitment, training, development, talent assessment and succession planning)
  • Ability to develop good relationships with and gain the confidence of internal clients
  • Outstanding time management and prioritization techniques
  • Ability to quickly learn new functions
  • Required PC skills include strong knowledge of Microsoft Suite of applications
  • FINRA Series 99 required by 120 days of hired
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