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Applications Support Engineer (Unix,MS SQL,Geneos)

Req #: 180020413
Location: Plano, TX, US
Job Category: Technology
Job Description:
We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Alternate Investment Services division. 
This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.
On a day to day basis Application Support analyst will be responsible for:
  • The resolution of all user and technology issues on the Production instance of the AIS application suite.
  • The support and maintenance of the various Unix and windows based application.
  • Monitor the batch jobs that are scheduled in Control-M.
  • Geneos Monitoring - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
  • The coordination and execution of all software deployments into Production environments for .net, Unix & SQL based applications.
  • Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
  • Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
  • Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
  • Pro-actively improving the quality of systems and service, and increase business value
  • Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
  • Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.
Tech Skills:
  • Unix - Shell Scripting
  • RDBMS - MS SQL / Oracle
  • Windows - IIS, batch files / Power shell
  • ETL - Informatica
  • Schedulers - Control-M / Autosys
  • Monitoring - Geneos / Splunk
Prior knowledge in .Net, C#, Python is a plus
Soft Skills:
  • Strong written and verbal communication skills
  • Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
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