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Market Research Manager - Partner Cards

Req #: 180020571
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Position Overview
The Role:
Chase Market Research Department’s mission is to be advocates of the brand providing measurable value to the business by being truth tellers and business builders.  We believe in creating a dynamic and diverse culture that promotes the growth and empowerment of our team members.  Our program supports and develops top candidates who have demonstrated they are leaders in the making.  We are seeking candidates who are ready for senior level visibility and have the courage to introduce innovative approaches so that business questions can be answered faster and more accurately.  Candidates that thrive in team-oriented, open minded cultures would be a good fit for this role. 
As a Market Research Manager supporting Chase Partner Cards, you will provide strategic and decision support to senior business leaders in partnership with some of the world’s biggest brands. Research areas may include consumer understanding, new product development, segmentation, communications testing, and brand tracking. 
Key responsibilities include:     
Core Competencies
  • Business Problems: Guides problem framing discussions with stakeholders with the goal of designing research to uncover actionable solutions.
  • Foundational: Develops objective focused research plans, applying a firm understanding of secondary data sources and primary research methodologies
  • Insights: Identifies interesting patterns in and across multiple data sets and through professional experience. Communicates insights to immediate stakeholders & peers. Proven track record in driving insight to action.
  • Synthesis: Synthesizes results through acquired market research knowledge and experience, presenting  most impactful and relevant findings to line partners in an organized and understandable framework
  • Influencing: Demonstrates initiative in identifying key research needs and the ability to communicate results in ways that are intuitive to understand.
Executional Competencies 
  • Demonstrates ability to manage multiple market research projects: Drives for results, shows strong accountability, executes superbly and meets commitments
  • Experience with a good mix of quantitative and qualitative methodologies
  • Ability and desire to develop a strong understanding of a client’s business and actively seeks input to anticipate client needs. Demonstrates a high level of standards to effectively meets or exceeds these needs.
  • Collaborates effectively with colleagues, listens to understand various points of view whether or not she/he agrees
  • Escalates issues quickly and helps to resolve; solution focused
  • Participates in the development of goals, execution of strategies and management of budget
  • Demonstrates superior written and verbal communication skills 


  • Bachelor's Degree with a minimum of 7-10+ years’ experience in marketing research
  • Master's degree in Marketing Research a plus
  • Ideally has a mix of supplier-side and client-side market research experience
  • Has excellent oral and written communication skills and the ability to present clear, actionable recommendations to all levels of the organization
  • Is strongly self-motivated, but able to work well as part of a team
  • Possesses a true passion for consumer insight and customer experience with a desire to impact the organization
  • Will possess excellent research project management skills & the ability to manage multiple market research projects simultaneously; comfort with directing vendor activities
  • Will have a keen ability to translate business challenges into research objectives
  • Works well in a matrixed organization, is able to build relationships with colleagues across lines of business and locations
  • Has the ability to take learnings from research and turn it into strategic, actionable recommendations for the business – identifying the “so what” and the “now what”


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