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Fund Services Operations Trainer

Req #: 180022760
Location: Boston, MA, US
Job Category: Operations
Job Description:


JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Global Investment Banking at J.P. Morgan
J.P. Morgan counts as its greatest asset the breadth and depth of its client base. Within Investment Banking, the firm works with a broad range of issuer clients, including corporations, institutions and governments, and provides comprehensive strategic advice, capital raising and risk management expertise. In-depth, industry-specific expertise and regional market acumen enable our industry coverage teams to serve the evolving needs of clients around the world. Our approach to serving clients has always centered on doing first-class business in a first-class way. We strive to build trusted, long-term relationships by taking a holistic and forward-looking view on our relationships, and identifying ways to help clients achieve their most important business objectives.
Role Description
The role(s) are for trainers to partner closely with all areas of the business  to understand training needs.  Training needs will focus on theory, system processing, system enhancements, and new / updates to current processes.  Trainers will be expected to develop and deliver classroom, virtual,  and online courses.    
Key Responsibilities
1)  Design, develop, and facilitate training courses (online, classroom ,OTJ, and virtual)- Supporting numerous locations
2)  Create SOPs, FAQs, and system documents around how the business uses the systems
3)  Work with business leads to determine and prioritize the training needs including development of new courses to support all new business
4) Work with SMES to understand processes, including any client specific processes to include in training courses

Job Qualifications

1) First Class communication and training skills (both to groups and individuals)

2) Able to "think on your feet" and communicate with partners at all levels of the organization

3) Excellent Customer Service skills

4) Must excel under high stress environments

5) Ability to rapidly learn new technologies/tools and context of usage

6) Ability to work on multiple projects simultaneously

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