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Communications Manager, Regional Media and Market Support-Los Angeles, CA

Req #: 180015002
Location: Los Angeles, CA, US
Job Category: Marketing/Communications
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Communications Manager, Regional Media and Market Support
The world-class Communications Team at Chase is seeking an experienced professional to lead and coordinate efforts to tell the firm’s story in Los Angeles, the rest of the state and surrounding states.  The audiences include all forms of media, employees and clients, and local opinion leaders.  For JPMorgan Chase, Columbus is a technology, innovation and employment hub, with more than 18,000 colleagues.
Based in Los Angeles, this individual will work closely with communications colleagues from the firm’s businesses and corporate groups to localize information that reinforces the value JPMorgan Chase brings to its communities.  He or she will also ensure that our local leaders are engaged in high-profile local community activities, our employees understand and share in our local community engagement, and our communities know about our work.
In assigned markets:
  • Protect and enhance our reputation passionately.
  • Develop the communications strategy to proactively tell the firm’s story with our customers, employees and local influencers.
  • Serve as our firm’s spokesperson, and establish and maintain relationships with key media outlets.
  • Serve as counsel to our leaders on media, reputation and other communication- and community-related issues.
  • Lead internal and external communications in responding to local emergencies.
  • Engage fully in our local leadership teams.
  • Serve as reporter/editor to gather and organize employee communication content.
  • Travel to key markets as needed and appropriate.
  • Do the right thing for our customers and employees, and ensure colleagues do the same.


Minimum of seven years of experience in a combination of media, executive communications or public relations.  Experience at JPMorgan Chase or other Fortune 500 company preferred.
Required skills:
  • Passionate story-teller
  • Ability to think like a customer and advocate for customers and the community
  • Superb written and verbal communications skills
  • Strong interpersonal, networking and presentation skills 
  • Ability to communicate clearly and concisely
  • Ability to manage large-scale, complex projects with discipline and precision
  • Experience in use of social media for communications
  • Creativity and ability to generate big, new ideas and take (smart) risks
  • Speed, flexibility, adaptability and ability to work under pressure in a fast-paced environment
  • Outstanding judgment, problem-solving ability and resourcefulness
  • Unquestioned ethics
  • Ability to work independently with little direction, and self-motivate
  • Strong command of and experience with consumer financial services preferred. 
  • Degree in Journalism or Communications required
  • Bi-lingual with command of Spanish is a plus
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