Qualified candidate will join an existing team of Application Support Analysts and will be responsible for working in the Production Management (Operate) team in Commercial Banking Wholesale Loan Technology. The successful candidate will also be expected to support change related tasks, track defect milestones, handle difficult processing schedules, perform root cause analysis and measure production system performance, monitor system growth on an ongoing basis, evaluate progress and quality, manage issue resolution process and take corrective action as necessary. In this role you will support the Business Operations teams and will be primary point of contact for all technical issues, working with application developers, database administrators, system administrators, network engineers and other technical representatives within GTI to ensure system stability and availability.
Primary responsibilities in this role will be:
Practical and applied skills working with a Windows Operating system along with troubleshooting distributed based applications.
Excellent verbal and written communication skills. Capable of analyzing, producing and responding to detailed technical specifications.
Ability to react quickly to new demands in an ever-changing dynamic business environment.
Sound Analytical Skills.
Work with AD and other technology teams to establish, improve and measure application support involving modern development practices, such as Agile, Continuous Delivery and DevOps
Work on implementing and supporting scalable systems, Cloud (internal/external) based solutions within organization
Work as part of DevOps team on user stories especially be able to influence and implement nonfunctional support requirements like performance testing, monitoring, alerting, resiliency, continuous integration and deployment
Ownership of all issues that are raised to Operate team, through to closure regardless of which team or Vendor ultimately resolves the issue. Raise JIRA/defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to validate any reports issues/ad hoc requests to run business reports
Manage stakeholder relationships with AD, Other technology teams or end-user clients on a day to day basis
Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting
Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
Learn and be proficient with advanced user configuration options
Perform Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
Ability to multi-task whilst ensuring other key deliverables continues to be met.
Ability to analyze and explain the risks involved in using, or not using, technology solutions to solve business or organizational problems and not compromising on the architectural direction and vision.
Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment.
Must have a positive and a can do attitude.
Must be a self-motivator and be able to work with minimal direction.
Occasional travel and off-hour meetings and night/weekend support may be required.
Bachelor’s Degree in Computer Science, Engineering or Business + 3-5 years in a technical support role
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