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Application Support Analyst

Req #: 180018570
Location: Chicago, IL, US
Job Category: Technology
Job Description:

Qualified candidate will join an existing team of Application Support Analysts and will be responsible for working in the Production Management (Operate) team in Commercial Banking Wholesale Loan Technology. The successful candidate will also be expected to support change related tasks, track defect milestones, handle difficult processing schedules, perform root cause analysis and measure production system performance, monitor system growth on an ongoing basis, evaluate progress and quality, manage issue resolution process and take corrective action as necessary.  In this role you will support the Business Operations teams and will be primary point of contact for all technical issues, working with application developers, database administrators, system administrators, network engineers and other technical representatives within GTI to ensure system stability and availability. 



Primary responsibilities in this role will be:
  • Practical and applied skills working with a Windows Operating system along with troubleshooting distributed based applications.

  • Excellent verbal and written communication skills. Capable of analyzing, producing and responding to detailed technical specifications.

  • Ability to react quickly to new demands in an ever-changing dynamic business environment.

  • Sound Analytical Skills.

  • Work with AD and other technology teams to establish, improve and measure application support involving modern development practices, such as Agile, Continuous Delivery and DevOps

  • Work on implementing and supporting scalable systems, Cloud (internal/external) based solutions within organization

  • Work as part of DevOps team on user stories especially be able to influence and implement nonfunctional support requirements like performance testing, monitoring, alerting, resiliency, continuous integration and deployment

  • Ownership of all issues that are raised to Operate team, through to closure regardless of which team or Vendor ultimately resolves the issue. Raise JIRA/defect reports to AD/Vendor (where appropriate) for code amendment / fixes. Also be able to validate any reports issues/ad hoc requests to run business reports

  • Manage stakeholder relationships with AD, Other technology teams or end-user clients on a day to day basis

  • Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting

  • Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately

  • Learn and be proficient with advanced user configuration options

  • Perform Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments

  • Ability to multi-task whilst ensuring other key deliverables continues to be met.

  • Ability to analyze and explain the risks involved in using, or not using, technology solutions to solve business or organizational problems and not compromising on the architectural direction and vision.

  • Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment.

  • Must have a positive and a can do attitude.

  • Must be a self-motivator and be able to work with minimal direction.

  • Occasional travel and off-hour meetings and night/weekend support may be required.


Bachelor’s Degree in Computer Science, Engineering or Business + 3-5 years in a technical support role

  • Strong knowledge and experience in DevOps and Agile teams
  • Strong knowledge and experience across multiple platforms, including Cloud architecture
  • Knowledge/experience in Hadoop environment administration, release deployments to HBase, supervising Hadoop jobs, performing cluster coordination services will be preferable
  • Knowledge of SQL, Oracle, UNIX, MS SQL DB, J2EE
  • Knowledge of MS Windows OS and MS SQL Server
  • Familiarity with Control M and AutoSys job scheduler
  • Knowledge and experience in Web based applications / architecture (Certificates, IIS, Web Services)
  • Knowledge of Unix/Linux administration and Unix scripts. Should be knowledgeable about automating the build and deployment process. Knowledge in Python, Javascript is good.
  • Knowledge of GIT, BitBucket, Jenkins, SONAR, SPLUNK, Maven, AIM and Continuous Delivery tools.
  • Knowledge of Load balancing, Big IP,  DNS, Akamai
  • Understanding of virtualization concepts and some knowledge about tools like vmware
  • Knowledge of Cloud (private cloud, public cloud etc) working experience of cloud environments like AWS is a plus.
  • Basic knowledge in Java and RESTfull API.
  • Ability to work directly with AD, Business and Operations
  • Excellent communication skills, both written and oral appropriately scaled for technical or business audience
  • Excellent interpersonal skills, team player
  • Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
  • Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients’ success.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
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