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Applications Support

Req #: 180018269
Location: Chicago, IL, US
Job Category: Technology
Job Description:
JPMC Corporate Investment Bank (CIB) Banking Technology team is seeking a quality conscious, technical, analytical person, to function as a technical support analyst in the Production Management organization.  The successful candidate will be responsible for responding to and resolving production incidents across the banking technology products. The candidate will work with development, project management, product management, business project directors, QA, client implementation, audit, IT Risk, Client Tech Support Staff, and other support groups for both Production and test environments.
The Production Support Analyst will be expected to assist in resolving incidents in a timely manner, through effective root cause analysis and solution identification. The candidate will see incidents to resolution and follow through of solutions. The candidate will develop level of expertise on the assigned applications as well as the associated physical and logical infrastructure. The individual will collaborate on an ongoing basis with other production support analysts and developers. They will also be engaged in analysis, design, testing, debugging, and implementation of enhancements to existing systems. 
The essential functions of the position include:
INCIDENT MANAGEMENT- mitigate, facilitate, coordinate, escalate, and document impacting incidents. Determination of root cause, implement action plans to prevent reoccurrence.  Complete assigned action items with in prescribed timelines. Prioritize issue queue, assign issues for resolution, and provide feedback to Call Center. Identify reoccurring issues, and through process improvement mitigate and reduce the number of incidents, maintain and produce status reports on incidents.
MONITORING AND AUTOMATION - accountable for monitoring applications, jobs, file transfers and processes. Assisting in establishing pro-active processes for monitoring, issue avoidance, and improvement of customer service.
PROJECT SUPPORT- actively engage in assigned projects to ensure timely completion without incidents..
This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.
  • Minimum BS degree in Computer Science or Equivalent work experience
  • Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
  • Experience in the support of real time transaction processing applications
  • Experience in Solaris, lynx, korn shell, Perl, JAVA (core and frameworks) , C/C++ is a plus
  • Experience in Oracle, and SQL server databases is a must
  • Knowledge of windows server, active directory, group policy, OS
  • Working knowledge of application development
  • Experience in enterprise incident management practices, monitoring and performance tools.
  • Ability to quickly receive and process information, make appropriate risk based decisions.
  • Excellent communication skills, both oral and written
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
  • Self confident, self directed, ability to work with various levels of staff and management.
  • Excellent time management skills
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
  • Strong global team member, interaction with staff and clients to achieve business goals.
  • Intense personal commitment to mission, values, and goals of the organization. 
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
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