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Chase Card Services - Marketing Analytics Senior Associate

Req #: 180023844
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.comChase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.  Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.


Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.


The Marketing Analytics Senior Associate role is a mix of management, consulting and hands on data analysis (using Teradata, SQL, SAS & Excel).  The successful candidate will be able to develop & communicate the business implications of analytics to both internal Chase and external partners. The position will offer an opportunity to:

        Work closely with Segment Managers, Acquisitions, Credit/Risk and Partner teams on solving consumer based business problems and providing strategic insights through analytics, data mining, & segmentation of consumer purchase & demographic data.

        Interact with marketing managers and business partners in developing, analyzing and reporting on customer/consumer buying/usage trends, direct to consumer marketing initiatives and campaign results.

        Develop marketing & direct marketing test plans (sampling, test/control design) and reporting templates.

        Provide insight to drive Credit/Risk initiatives that enable profitable growth and management of the partner portfolio

        Provide a detailed understanding of the competitive landscape, understanding both competitor and geographic implications

        Drive analytical strategy across portfolio efforts and customer segments to ensure marketing and product effectiveness

        Ensure that analysis drives appropriate marketing investments decisions and optimizes marketing expense


This position will work closely with the Decision Technologies, Credit/Risk, Acquisitions, Finance, and the Partner Analytics groups to drive profitable marketing through customer insights.


  • 5+ years experience in Credit Card Services in an analytical / statistical-function
  • Travel & Entertainment card experience preferred
  • Strong marketing skills and experience in CRM & Loyalty environments
  • Strong written and oral presentation / communication skills - the ability to convey complex information simply and clearly to senior business leaders and partner
  • Strong financial and reporting acumen
  • Ability to manage multiple projects and prioritize work requirements to work in multi-disciplinary team setting
  • Bachelor's Degree required, MBA in quantitative discipline preferred
  • Strong Teradata, SAS, Unix, and SQL programming skills: Computer literacy/proficiency in data query tools and Excel, Essbase, MS Access, Visual Basic, MS Office
  • Strong independent results-oriented person who can work in a fast-paced, changing environment
  •  Ability to work effectively across the organization and with the partner
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