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CIB Operations - Prime Brokerage, Asset Servicing Middle Office - Associate

Req #: 180023694
Location: Hong Kong, , HK
Job Category: Operations
Job Description:

CIB Operations - Prime Brokerage Asset Servicing Middle Office


About J.P. Morgan’s Corporate & Investment Bank


J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 


The Asia Prime Brokerage Middle Office is responsible for all client service activities covering trade management, margin & corporate actions across all Asia markets.  The team works in co-ordination with a global Middle Office team to ensure round the clock service for globally based clients. Primary responsibilities will be to ensure the highest levels of client service for local & overseas based clients:


  • Ensuring all corporate action events are accurately reported to clients with the correct terms and response deadlines in line with global SLAs
  • Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event
  • Answering 100% of queries within 30 minutes of receipt to ensure the highest level of service
  • Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients
  • Acting as an escalation point for any high risk corporate action events
  • Liaising with clients to explain complex/technical mechanics involved in a corporate action
  • Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model
  • Ad hoc project work
  • Cross coverage of Trade Management & Margin team functions

Preferred Experience

  • Experience working within Middle Office and/or Operations (Corporate Actions / Client Service)
  • Solid end to end corporate actions experience either through a Prime Broker or Custodian
  • Delivery driven / Customer focused
  • Ability to work under pressure and meet tight deadlines
  • Global market knowledge/ Equity Product Knowledge
  • A flexible, organized, proactive attitude towards work is essential
  • Proficiency in PC skill (MS Word, MS PowerPoint & MS Excel).
  • English, spoken written to a high business standards
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