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Citrix Engineer

Req #: 180015906
Location: Hyderabad, AP, IN
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.


GTI Service Operations (SO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centres, SO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry leading infrastructure management and support processes that are designed to minimize customer outages and impacts.


The Site Reliability Citrix Xenapp/VMware Engineer is responsible for maintaining and administering highly available Citrix environment including optimization of user profiles and applications. Citrix Xenapp/Server Administration, seeking an Citrix Engineer with in-depth knowledge of predictive dialling systems and total site call recording solutions, software implementation, supporting, documentation, and administration of the Merchant Services Infrastructure Enterprise wide. The Merchant Services servers are designed to support a highly available Infrastructure with zero downtime for each physically segmented leg of our infrastructure. The Citrix Engineer would supports all aspects of the Merchant Services core Infrastructure including support for the front end and backend servers. 



·         Participate in the support of Citrix Xenapp applications and users.

·         Maintain a highly available Citrix environment including optimization of user profiles and applications.

·         Manage the security of the Citrix Xenapp systems by following best practices methods for the applications and users.

·         Analyze Citrix system performance, root cause problem determinations, capacity planning and preparation of reports as needed.

·         Manage/Implement redundant systems and policies for Citrix disaster recovery.

·         Work in collaboration with other departments or organizations to develop and analyze applications in support of their projects or mission, then upgrade or enhance service offering to meet these requirements.


  • 5 to 8 years working in technology operations with a minimum of 3 years of experience in supporting Citrix Xenapp architecture and application deployment
  • Proficiency with Citrix XenApp/XenDesktop user administration, application packaging and deployment.
  • Basic knowledge of Citrix Netscalers, Provisioning Services, and Storefront.
  • Intermediate knowledge of Windows 2008 / 2012, Group policy management, DHCP, DNS
  • Demonstrated ability in managing virtualization infrastructure on an enterprise scale including:
  • VMware ESX Server, Virtual Center, VMotion, P2V and disaster recovery procedures
  • Basic understanding of network topology and design.
  • Able to handle multiple, complex, long term projects simultaneously.
  • High degree of initiative, dependability and the ability to work with little supervision.
  • Excellent communication, analytical and writing skills; able to conduct training sessions and review work of peers without hesitation.
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