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L2 - Production Support Analyst

Req #: 180024074
Location: Wilmington, DE, US
Job Category: Technology
Job Description:


About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Demonstrate creativity, innovation and high performance.


  • 3+ years of hands-on experience in Production Support/Engineering.
  • 3+ years of experience managing UNIX/Linux/Aix environment.
  • 3+ years of experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.)
  • 1-3 years of experience in UNIX shell, Perl, Python, Ruby or similar scripting languages.
  • 1-3 years of experience utilizing scheduler software such Control-M or Autosys
  • 1-3 years of experience apache/tomcat/WebSphere and WebLogic.
  • 1-3 years Java –implementation skills with Java and J2EE
  • 1-3 years  Spring –implementation skills with the Core Spring Framework and including other sub-projects like Spring Security and Spring Integration
  • 1-3 years JavaScript – Intermediate-level knowledge of working in JavaScript and contemporary JavaScript APIs such as RactiveJS, JQuery, and/or Angular
  • Strong analytical & trouble shooting skills required.
Preferred Skills:
  • Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus.
  • Knowledge working in Scrum/Kanban is a plus.
  • Experience working with scheduling tools like Autosys/Control-M is a plus.
  • Experience supporting mission-critical platforms/applications desirably in financial services industry a plus
  • Experience in Disaster Recovery planning and test execution a plus
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