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Wealth Management, Client Onboarding KYC Officer, Senior Associate

Req #: 180022058
Location: Singapore, 01, SG
Job Category: Account Servicing
Job Description:
Introduction to Role
The KYC Officer coordinates the effective completion of each assigned case, and is responsible for updating Client KYC Profile and all required systems. Also responsible for working with as SME – Subject Matter Expert for the ‘Pod’ and act as internal point of escalation for technical queries.
Job Description
The KYC Officer will be part of the global Client Onboarding team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The KYC  Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements between the onset and renewal of client relationships.  The KYC Officer will be responsible for validating client documentation, interacting with front office teams, establishing any impact and ensuring Client KYC Profile is updated to reflect the appropriate client risk rating. The KYC officer are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation.
Key Responsibilities
  • Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with teams responsible for completing sub-activities across the process
  • Act as primary interface for Bankers; responsible for managing expectations and enhancing the client experience
  • Communicates in a clear transparent way and articulates on-boarding requirements and time commitments to the banker
  • Set and manage the priority of all requests through ongoing engagement with business , whilst proactively managing the pipeline throughout all stages of the process
  • Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements
  • Undertake KYC updates in a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
  • Analyze AML risks associated with the client from a technical perspective , identify and escalate potential risks and operational issues as appropriate
  • Identify red flag / dot situations and escalate in line with policy and procedures
  • Ensure necessary KYC docs are attached to the client’s CDD in line with policy and procedures
  • Ensure MI  is updated on real time basis so as to reflect the accurate status
  • Ensuring appropriate and confidential handling / sharing of sensitive client data
  • Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
  • Escalate issues in a timely manner in line with the escalation protocols
  • Escalate recurrent issues surrounding the  process to management
  • Work independently and complete assigned tasks within the established timeframes
  • Participate in UAT and make suggestions on system improvements
  • Provide SME / technical support (including training) ; identify knowledge gaps and work with Lead to conduct training sessions to drive high quality output
Experience / Exposure
  • Relevant experience in Client Onboarding
  • Strong understanding of KYC, AML, Regulatory requirements
  • Knowledge of Private Banking industry
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making , and conflict resolution skills
  • Excellent communication skills, fluent in English and local language ( written / verbal) as appropriate
  • Open minded, able to share information, knowledge and expertise with peers and team members
Key Competencies
  • A dedicated team player
  • Strong sense of ownership and responsibility
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Multi-tasker who can manage multiple streams of work concurrently
  • Willingness to make decisions, while ensuring buy in from stakeholders
  • A "can do" attitude with a passion for driving best practices
  • Logical, structured approach to planning and problem solving
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
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