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CIB Ops - FX eTrading Client Service

Req #: 180018337
Location: New York, NY, US
Job Category: Technology
Job Description:
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms.  This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY.  Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.


As a member of the team, main responsibilities will include:


-          Providing excellent customer service to all incoming client queries

-          Working with Front Office to enable clients to deal electronically

-          Help maintain our onboarding queues to meet SLAs determined by the business

-          Generate weekly MIS to provide to front office in regards to number of queries, new onboards, and trainings

-          Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills:

§Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise. Understanding of the Credit Risk monitoring process and the breach monitoring process.
§Understanding of the regulatory landscape and the regional nuances across the regulators with ability to take this understanding and apply to their roles, controls & workflows.
§Able to understand complex system processes  and experience of working with vendor systems a plus.
§Project Management Skills which include:
üAbility to create structured project plans, Gannt charts and project timelines.
üDesign project scorecards to be delivered to stakeholders.
üAbility to drive deliverables across direct and non-direct employees.
üAble to lead meetings, set meeting agendas and hold project team accountable.
üEffective at leveraging senior leadership for support on project deliverables.


The candidate should meet the below minimum skills:

  • Strong attention to detail
  • Self-starter, able to work proactively to achieve results
  • Strong communication skills both with internal and external parties
  • Strong team player
  • Highly-organized and efficient
  • Able to work in a high pressure environment
  • Proactive, confident and inquisitive, with ability to learn quickly
  • Process oriented, conscientious and methodical
  • Knowledge on how to effectively service clients
  • Knowledge of the FX business a plus
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran. 
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