The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team, main responsibilities will include:
- Providing excellent customer service to all incoming client queries
- Working with Front Office to enable clients to deal electronically
- Help maintain our onboarding queues to meet SLAs determined by the business
- Generate weekly MIS to provide to front office in regards to number of queries, new onboards, and trainings- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
Function Specific Skills:
The candidate should meet the below minimum skills:
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