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Scrum Master

Req #: 180024397_2
Location: Wilmington, DE, US
Job Category: Operations
Job Description:
Delivering exceptional Customer Service is vital at Chase.  It drives our NPS and our ability to build lifelong relationships with customers.  It also directly impacts our brand and reputation.  And, without exceptional self-service In particular, our customers and employees are frustrated and our costs are too high. 
Our goal is to leapfrog competition, not only by improving gaps in self-service, but creating new ways to get service from Chase.  The Journey approach is a new one at Chase; where we are designing the end-to-end service experience as a customer travels across Chase. 
These strategies will drive our approach:
  • We are using data across the customer’s journey to inform what we improve or create
  • We are deploying solutions that are:
  • Prioritized based on cost to Chase and customer pain point, + gap to parity
  • Delivered in a One Chase approach, meaning a consistent customer servicing experience across all Chase channels, products, and LoBs
  • Delivered using new technology that will define Chase as an innovative company
  • Inclusive of all factors that impact a customer’s journey, such as policies, processes, and technology
Our team will own both design and delivery of the Journey, meaning they will design it in partnership with product, channel, and others across Chase, and then ensure delivery across the same centers of excellence.
Our expectation is that Customer Service throughout their journey is a brand differentiator at Chase.
  • As a Scrum Master drive the Technical team and the Product Owners in an Agile development process.
  • Responsible for enacting Scrum values and practices
  • Run interferences both within as well as cross functional teams
  • Enables close cooperation across all roles and functions
  • Has a strong understanding of the overall software delivery lifecycle and activities
  • Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
  • Organize and facilitate standups, release and sprint planning, reviews, demos and retrospectives
  • Support efforts to code, design, and testing in a heterogeneous technology environment e.g. JavaScript MVC, HTML, CSS, Java/ J2EE
  • Identify opportunities for process and tool improvements and drive those from concept to implementation
  • Engineer a world-class platform with an eye towards rapid iteration and creative problem solving
  • Ensure quality and completeness of the product through unit, integration, and regression capabilities
  • Adheres to architecture standards, risk management and security policies
  • Contribute and collaborate in creation and consumption of open, standards-based solutions, while working with existing JPMorgan technologies and infrastructure.
    • BS or MS in Computer Science or related field
    • Overall 8+ years of experience in delivering technology solutions
    • 2+ years of experience as a practicing Scrum Master
    • Scrum Certification is preferred
    • 5+ years of web development experience working on Windows or Java platform
    • 2+ years experience with HTML5, CSS, JavaScript, AJAX and Spring frameworks.
    • Understanding of (Java/J2EE or .Net, HTML5, CSS, JavaScript, Spring, AJAX, & JSON skills for implementing web technologies.
    • Understanding in JQuery, NodeJS, AngularJS, extJS, SenchaTouch Framework, Promise, and other frameworks like (FlightJS, requireJS, wireJS , AngularJS)
    • Understanding of multithreaded software design.
    • Understanding of the AJAX and Spring frameworks.
    • Experience with other Agile/Lean practices such as XP or Kanban
    • Participation in Test Driven Development or Business Driven Development
    • Practice of Continuous Integration or Continuous Delivery
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