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CIB Operations - Transaction Processing Specialist - Analyst

Req #: 180018137
Location: New Territories, Hong Kong, HK
Job Category: Operations
Job Description:
Key Responsibilities
  • Manage and /or verify cross border payments, cash transactions and paper payments
  • Complete complex assignments and coordinate related activities
  • Review work of team members to ensure quality standards are met
  • Research and resolve issues and serve as backup to team manager
  • Production planning and workload balancing on a day-to-day basis
  • Apply Subject Matter Expertise to resolve common and complex business issues and recommends appropriate alternatives
  • Ensure day to day operations to be in compliance with internal policies and procedures as well as  local regulations
  • Coordinate with both clients and remote processing hubs for Cash products
  • Handle enquiries from internal business partners
  • Proactively identify opportunities to improve operations efficiency and control, and execute process improvements
  • Provide coaching to junior staff
  • Strive for minimal error rate across Cash Operations

Knowledge and Skills Sets

  • At least 5 years’ experience and a working knowledge of various aspects of Cash Operations

  • Good understanding of internal controls and compliance with local regulations

  • Detail oriented and methodical, good analytical skills

  • Possesses strong time management skills, ability to work under pressure

  • Demonstrates strong interpersonal and communication skills

  • Quality focused work ethic and strong controls mind-set

  • Adaptable to work in an evolving and changeable environment

  • Proactively manage and drive forward own career, identifying personal training needs for development

  • Fluent written and oral communication skills in English and local language

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