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CIB - Operations Manager - Vice President

Req #: 180023918
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Vice President will support Management team to ensure operational environment is aligned with the Business strategy effectively, meeting service delivery and financial goals. He/She will support projects from an Operations perspective, building and reviewing requirements and Operational procedures for new products in the location, utilizing own technical detail on BAU processes in Operations and elsewhere and leveraging other SME expertise to complement where required to complete knowledge set.
  • Experience in operational areas within financial institutions; High level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery)
  • Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
  • Will be responsible for handling 60 transaction processing specialists/ team leaders/ associates involved in processing of cash transactions on core systems based on instructions received from clients
  • Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
  • To provide timely information to stakeholders and clients on pending requests and possible impacts to other processes.
  • Respond to client services//internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
  • To identify and escalate issues in a prompt and timely manner which may impact service
  • Takes ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations
  • Identify and implement cost save measures
  • Identify Risk & Control measures
  • Adopt best practices by partnering with other transaction processing teams
  • Work closely within the team to ensure all the daily activities and checklists are completed
  • Leverage technology by means of system enhancements
  • To understand Training Needs / Solutions and implement the same to maintain team skill sets and mobility
  • Expectation management of Direct reports as well as staff to maintain team morale
  • Escalate issues and challenges on time.
  • Active participation in new projects.
  • Maintain control of the environment in respect of JPM policies and the local regulatory rules
    • Bachelor's Degree with 12+ Years of Experience in a Bank/ Operations / Finance. 8+ years of Team handling experience
    • Good Communication skills - both written and verbal Good Interpersonal Skills
    • Experience in Project Management
    • Proactive and self Starter with ability to manage commitments;
    • Good interpersonal skills to be able to communicate internally or externally and at all levels.
    • A proactive approach to problem solving.
    • Local business knowledge in Core Cash and Trade products
    • Background in controls and operational risks;
    • Will need to work in US shift timings.
    • Strong Microsoft Knowledge essential
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