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Applications Support - 3rd Party Liason

Req #: 180024794
Location: Tampa, FL, US
Job Category: Technology
Job Description:

Application Development Support

J.P. Morgan is devoted to building the best and most respected financial services company in the world, serving our clients and growing our communities globally. With $18 trillion assets under custody and $393 billion in deposits the world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world. J.P. Morgan’s professionals are at the center of the world’s financial markets, all focused on helping clients outperform their benchmarks.


Job Description


This new position provides the opportunity to be part of the Banking Application Development Team in a Support role of global applications. The App Dev team is accountable for the systems being available during the required business times, as well as their stability, hygiene and compliance with all standards. The role will proactively monitor the health of the applications regarding SDLC standards and Automation, Infrastructure stability in terms of hardware and software component lifecycles. Will include Vendor interactions for versioning/upgrades of 3rd party software platforms. This person will liaise with Production Management team as a Level 3 support coordinator for the Application Development team. Additional responsibilities will include aspects of Change Management, Application Owner, and Risk/Controls, all from the App Dev team perspective. A successful Application Dev Support team member needs to possess technology savvy, business acumen, strong communication and internal customer service skills to manage changing priorities and demands. 



  • Support the Application Development team as a whole, bridging tasks between Developers, Analysts and Infrastructure team mates.
  • Manage Risk/Control reviews and surveys, as well as associated Breaks & Remedies.
  • Oversee Hygiene, Access Uplift and various improvement programs across portfolio.
  • Understand the production environment, including software platforms and hardware ecosystems, and a practical understanding of JPM internal applications
  • Maintain Global relationships with various other support teams as well as business users
  • Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
  • Perform effective escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Treasury & CIO production management group.
  • Must be able to resolve problems, escalate effectively and break through barriers that hinder progress.

  • Responsibilities

    • Work as part of the organization to deliver against core business objectives and ensure delivering of business functionality and stability
    • Support Change Management and release deployment activities into the production environment
    • Develop strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
    • Develop strong technical expertise in technology and associated applications to understand the applications across the production domain
    • Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team
    • Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure
    • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates and define/track remediation actions to close
    • Participate in weekend support and testing around key deployments and business continuity exercises

    Skills and Knowledge Required

    • Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications.
    • Exemplary communication skills both written and verbal
    • Familiarity with SDLC components – GIT/Stash/Bitbucket, versioning, build and deployment processes
    • Self-starter with confidence to drive issues through to completion in highly pressured environment
    • Strong problem management and problem investigation skills with ability to learn new skills quickly
    • Multi-disciplined technology skills encompassing:
      • Unix (RedHat Linux) skills including Unix Shell Scripting
      • Database knowledge – Sybase, Oracle or MSQL, including SQL and Stored Procedures
      • Knowledge of java based application development a plus

    Essential Experience

    • 6 years working in a Development and/or Infrastructure/Support capacity in a time sensitive environment,
    • Familiarity with the Unix and Windows Operating system and environment
    • Financial institution experience or exposure a plus

Strong communication, analytical and organization skills. Also requires strong technical knowledge of software/hardware ecosystems, scripting, Change Management, Risk and Control. Must be able to resolve problems, escalate effectively and break through barriers that hinder progress.


Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
All internal moves will normally take place on the same grade and same salary. Salaries are reviewed annually in February. Exceptions to the rule regarding transfer on current salary may include a move between geographic locations.
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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