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Chase Merchant Services-Managing Director, Business Development Executive

Req #: 180022420
Location: Plano, TX, US
Job Category: Relationship Management/Sales
Job Description:

The Sales and Relationship Manager Executive will have responsibility for the Commercial Banking CCBSI (Corporate Client Bank and Specialized Industries) segment in Merchant Service.  This portfolio is the largest US Commercial Bank segment by volume and revenue and covers a national geography.  The team consists of over 30 geographically dispersed Sales and Relationship Manager professionals.  The key objectives for this role is to establish excellent partnership with Commercial Banking to generate new business revenue while retaining and growing the existing client portfolio.  The portfolio includes 600 clients representing $150 billion in payment processing volume.  This individual will be primarily responsible for engaging and partnering with key stakeholders within the CCBSI to deliver a holistic firm wide payment solutions.  The leader will be responsible for identifying, developing, maintaining and enhancing the relationships with clients and prospects with annual revenues in the range of $500MM - $2B for Commercial Bank Corporate Client Bank and Specialized Industry clients and prospects.   The role requires strong relationship engagement with CCBSI clients, Commercial Banking leadership, 3rd party partnerships and internal stakeholders.


The successful candidate will:

(1)  Lead Relationship Managers and Business Development Sales leaders to establish holistic, cross line of business engagement and portfolio strategy for growth and retention, and new business sales. 

(2)  Drive pro-active and effective collaboration between Merchant Services and the Commercial Banking Corporate Client Bank and Specialized Industry teams

(3)  Work collaboratively with the broader US Client Delivery teams, including the Merchant Services leadership team. 

(4)  Leverage expert cross-functional business knowledge, financial acumen, strong internal relationships, and exceptional leadership skills to make significant and impactful decisions

(5)  Will represent the "voice of the client" for Chase Merchant Services for the segment and manage revenue vulnerability and client loss through a deep understanding of the client's needs and identification of product and service delivery gaps

(6)  Have demonstrated understanding of the business including financial performance benchmarks, key challenges and opportunities and the competitive landscape

(7)  Be a Strategic thinker who supports the goals and direction of Merchant Services, CCBSI and the firm

(8)  Demonstrate best in class communication skills, including influencing, negotiation and collaboration

Minimum Skills Required: 

  • 10+ years management experience of a sales and/or relationship management team
  • Proven progressive leadership, management, execution, coaching, and influencing skills, particularly at C-Level
  • Proven leadership developing and building successful relationship with X-LOB partnerships to deliver the firm.
  • Proven success and active leadership and direct management to a geographically diverse sales and relationship management force. 
    • a high-level of success in cross-selling products and a track record of meeting or exceeding aggressive product penetration goals
    • a high-level of success in establishing and maintaining excellent relationships with clients
  • Proven experience utilizing data and information to drive business results, compelling recommendations and inform effective decision making:
    • Financial and market analysis to support proposals for new business and renewals
    • Sales metrics and reporting tools to analyze cause and effect, and effectively manage sales force and relationship managers
  • Strong executive presence and experience speaking in public forums. 
  • Strong knowledge and understanding of Merchant Services business model, products and services
  • Outstanding professional reputation both inside and outside of the firm
  • Proven progressive leadership, management, execution, coaching, and influencing skills
  • Strong Knowledge of the US market with emphasis on payments and all areas of the competitive landscape
  • Up to 50% Travel Required



Minimum Education Required:

ยท         BA/BS degree is required, MBA preferred


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