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Technology Site Manager (TSM), Executive Director

Req #: 180022016
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

About J.P. Morgan Chase & Co.


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The main purpose of this role is to lead GTI (Global Technology Infrastructure) in location, and to support and maintain the technical infrastructure ensuring that:
  • the service is delivered as agreed to all Lines of Business (LoB)
  • all projects are managed according to plan
  • the operational risk environment is managed and reported appropriately
  • costs are managed
  • that there is an active program to train and develop staff for career development.
The role is a key influence across all other technology functions, ensuring that engineering and support standards are maintained. This involves communicating at every level in the organization, reporting into the location technology operating committee and other business forums as appropriate.
1. Location:
  • Act as a communication point to the location LOBs, Senior Country Business Manager (SCBM), Senior Country Officer (SCO) and represent GTI to the location technology function at the LOC (Location Operating Committee).
  • Represent the technology function to all vendor and outside service relationships, speaking at functions representing JPMC when invited.
  • Perform a senior Technology advisory role to location and business leaders within the location.
  • Provide escalation point for technology in location.
  • Capture demand in location by engaging with the local business and communicate this to relevant GTI areas.
  • Support legal, regulatory, and compliance requirements for LoB’s. 
2. Service Delivery and Projects:
  • Understand the service delivery profile of the location for all tower groups in GTI and the BAI groups (business aligned Infrastructure). Ensure the service that is provided matches the requirements of all LOBs (Lines of Business) through regular reporting reviews and improvement programs.
  • Facilitate the infrastructure management group to ensure that communication lines are
  • maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained.
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7.
  • Establish strong linkage with regional / global teams to leverage common processes, function and resources to manage to global service delivery targets.
3. Risk Management:
  • Understand and manage the risk profile of the location, providing updates and reporting as required. Report to the location operating committee and regional risk management when required.
  • Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local towers follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary.
  • Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with the regional tower and BAI leads.
  • Represent the location technology groups in discussion with regulators, ensuring that all technology is setup appropriately under the guidelines provided by those regulators for all technology groups.
  • Provide overall responsibility, oversight, direction and leadership for business continuity and disaster recovery activities within location.
4. Financial:
  • Ensure that the financial aspects of the location are managed. Conduct regular reviews with all tower Managers so that the plan is correct, that expenses are being booked correctly and that any variance is explained.
  • Ensure that asset management processes and procedures are implemented and followed at all times.
  • Ensure all staff resources are in plan, and are under contract, as appropriate. Conduct regular reviews with all tower Managers to ensure location is covered.
5. People Management:
  • Ensure that a career and staff development program is in place, such that all employees have an opportunity to grow and improve in their respective roles.
  • Ensure regular reviews are conducted, which should include objective setting and follow up, quarter, mid and end of year appraisals. TSM to advice towers on talent in location.
  • Lead and deliver at local staff forums, present global, regional and location news and updates so that staff feel engaged in the progress of the organization.
  • Contribute to the support network within JPMC by conducting coaching and mentoring to all levels locally and remotely.
  • Deliver leadership training and development to all Managers and VP’s
  • In excess of 15 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector,
  • In excess of 10 years demonstrated experience at a management level, being able to articulate proven staff development and growth success
  • Experienced in working in an influential role, specific experience in senior roles with no direct reporting relationships with subordinate staff would be an advantage
  • Experience in managing vendor and supplier relationships
  • Experience in working in Asia Pacific liaising and communicating at all levels across the region
  • Strong communicator able to create and maintain people relationships
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

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