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Wealth Management, Client Reporting Maintenance Specialist

Req #: 180018075
Location: Chicago, IL, US
Job Category: Operations
Job Description:
Our Business
J.P. Morgan Asset & Management, with client assets of $1.7 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
The Asset & Wealth Management Client Reporting Operations team is comprised of over 800 members, with the main hub located in Newark, DE and support teams in Chicago.  The Operations team provides end-to-end support for all aspects of the client banking experience, working closely with sales, service, and product specialty groups.  For over 160 years, Asset & Wealth Management has offered the high quality client service and customized solutions to solve the complex needs of wealthy individuals and their families around the world. 
The Client Reporting Maintenance Specialist will be responsible for reviewing account documents and data to make updates to the system and /or obtain updated information.  The team will work closely with several internal business groups and requires a high degree of discipline, a strong attention to detail and a strong control mindset. 
  • Research/review client account documentation
  • Perform verification for work processed by team members to identify/resolve data issues
  • Anticipate challenges and implement solutions in order to manage the expectations of the internal business partners for a positive client experience
  • Partner with the Business and product groups to capture and categorize client issues and proposed enhancements the process and assist with defining requirements, etc.
  • Provide training/support to our business, product or technology partners.
  • Strong analytical and problem solving skills
  • Strong client focus
  • Highly motivated and ability to work independently
  • Excellent verbal and written communication
  • Ability to develop & maintain relationships with business partners
  • Commitment to quality and control
  • Ability to think creatively and recommend/implement process improvements
  • Strong organizational skills to successfully manage multiple tasks at one time
  • Strong background in use of computer systems (PC and Mainframe)
  • Ability to work under pressure and to fixed deadlines
  • Ability to review, validate and authorize documentation with strong attention to detail
  • Project management experience a plus
  • Knowledge of Private Bank products/Services
  • B.S. degree or equivalent work experience
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