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Digital Account Opening Go To Market Support

Req #: 180020647_2
Location: San Francisco, CA, US
Job Category: Digital
Job Description:
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
 
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 
 
The Position:
Chase is seeking a highly effective Associate to help support managing the end-to-end Digital Account Opening (DAO) experience. In this role, the candidate will drive Chase’s evolving online and mobile experience so that customers can shop, apply, and set up their products and services easily from the convenience of wherever they are and however they choose. He or she will work with/for Go To Market managers who are charged with setting the strategy for building out the end-to-end digital account opening experience for the LOB’s they support . They will  also  partner and collaborate with a variety of partner within Digital,  the LOB  and cross functional support groups  to develop a unified, comprehensive, and compliant customer experience.
 
The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.
  
 
Responsibilities
  • Serve as digital product associate for key functional areas within the digital account opening experience
  • Work with and support go to market managers to build out the customer experience, create feature requirements, prioritize backlogs, identify and solve potential roadblocks, and manage the evolution of DAO
  • Engage with LOB, IT and  cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle
  • Accountable for documentation such as HL requirements/Epics, Process/Hero Flows and Concept Mockups that will set the stage for successful handoff and delivery by our product teams.
  • Assist in the management and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. 
  • Prepare and deliver presentations as needed to ensure effective communication of Status to stakeholders
Skill Requirements:
  • 3-7 years of experience with of product management or relevant experience  and  Familiarity of Chase Products and services as well as a passion for emerging digital technologies
  • Experiencing working with broad cross-functional partners on a daily basis and leveraging those relationships for excellent work product
  • Experience of executing in an agile delivery model
  • Ability to analyze data, synthesize key learnings, and present information in succinctness
  • Structured thinker, effective communicator with excellent written communication skills;
  • Be highly adaptive and have a collaborative can-do spirit
  • Proactive, able to work well under tight delivery timelines; ability to operate in a fluid environment;
  • Commitment and self-motivation suitable to a start-up team;
  • Bachelor’s degree required

 

 

CCBD

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