About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com.
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
The Agency Collateral Management organisation resides within Investor Services. As an Agency business, J.P. Morgan Collateral Management provides a scalable end-to-end suite of collateral services across transaction types and asset classes, through a custody- and clearing-agnostic platform, and supported by an integrated high-touch client service model.
The APAC Client Service team, managed from Hong Kong with local offices across Singapore, Sydney and Tokyo, is looking to hire an additional Client Services Manager in Hong Kong for the client facing team within Collateral Management– supporting large, complex and demanding client relationships spanning between Thailand, Japan and New Zealand. Client Services Managers report into the regional head of Client Service in HK, working closely alongside the Product Managers for the business, responsible for the Product P&L.
The successful candidate will manage the following responsibilities and possess these required skills.
The APAC team will cover a cross section of clients within the region, working in partnership with all areas of the organisation, including Sales, Middle Office, Product Management, Product Development, Operations and the wider JPM Client Service teams. This will best support an end-to-end understanding of the business operating model, product offering and development pipeline.
The team will partner with Sales in new business development, as well as improving, developing and retaining existing client relationships, whilst maintaining a strategic understanding of the client’s business and operating model.
Client Services will also act as the client’s senior escalation point and will manage, communicate, own and resolve significant client issues whilst partnering with Operations to promote the identification of continuous service improvements.
The Client Services Manager also has overall accountability for ensuring client’s global service requirements are achieved end-to-end within Investor Services and in partnership with other LOBs across Investor Services. We are the client’s senior contact and trusted advisor on all product and service related matters.
Senior client-facing role with overall accountability for ensuring all the services provided to the client are achieved end-to-end
Primary contact and trusted advisor to Client’s senior decision makers
Maintains strategic understanding of Client’s operating model
Maintains comprehensive understanding of market, vendor and regulatory implications to the Client’s operating environment
Sets the commercial priorities for the Product, aggregating individual client feedback on new client solutions
Senior escalation point for Client and Internal J.P. Morgan teams
Helps navigate J.P. Morgan on behalf of the Client
Proactive management to identify trends, issues and opportunities
Conduct regular client interaction that captures service levels, client and market trends, client platform requirements and feedback, wallet share, portfolio mix and Product contribution to cost
Gathers intelligence on the client and disseminates internally
Oversees performance against agreed client expectations
Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
Supports Sales in improving and retaining the Client relationship, and driving additional sales opportunities
Facilitates client presentations and training for new products/markets which best meet the client's needs
Manages dealing with highly complex, demanding client organisations
Develops awareness and understanding of Regulatory regime and impact on the client, the business and the industry
Fluent English and written (Mandarin and / or Japanese also highly beneficial)
Excellent client service skills
Strong executive presence, strategic thinking and influencing skills (both within JPMorgan and with the client)
Excellent presentation skills, with the ability to engage a senior-level audience
Superior written and verbal communication skill. Able to easily adapt communication style in different situations
Is able to summarise, simplify and communicate detailed and complex information to a broad range of team members or clients across the seniority spectrum, whether verbally or written
Demonstrates both partnership and assertiveness, can delegate and strategically think
Proven experience in delivering on commitment to clients
Awareness of Collateral Management, Securities Clearance and the Tri-Party repo market
Solid understanding of the regulatory environment affecting the Banking community including Dodd-Frank, Basel III, EMIR and Fed GSIB
Prior experience interacting with multiple functional areas across Product, Operations, Technology, Legal, Risk and Sales
Strong analytical skills
Knowledge of JPM products linked to client buying behaviour
Ability to negotiate and manage relationship with Trading Services and the client organisation
Service planning experience
Change management experience
Compliance mind-set with a solid understanding of risks associated with the provision of services to clients in our line of business
Strong ownership, positive attitude and self-motivation, proves to be accountable
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