Job Description:JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
ACH Investigations - Transaction Processing Specialist
Key Objectives:
To receive, research, record, resolve, and respond to ACH related inquiries (ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators) within the department’s target goals.
Responsibilities Include:
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Understands and meets departmental and Daily Dash Board objectives.
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Familiarized with Quality and Procedure Policy.
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Extensive knowledge of the systems available to service our customers.
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Increased knowledge and maneuverability of the systems available to service our customers. (Inclusive of all systems listed below).
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Increased knowledge of the rules and regulations governing ACH originations.
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Understands and follows department procedures without incident.
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Professional aptitude while interacting with individuals with-in all levels of the organization.
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Research and respond to ACH Investigations received via e-mail, fax, mail, and phone, to department standards.
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Responsible for ensuring the departments PRPC/UDT turnaround is met or exceeded.
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Utilize the SOP SharePoint for but not limited to retrieving forms and procedures for research assistance.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Conceptual
- Demonstrates a high level understanding of ACH network and department procedures.
- Understands the appropriate areas to contact for inquiry resolution (if outside the department)
- Demonstrates in depth knowledge of the following ACH research tools to quickly assist a customer:
- ACH RIPS/CRIPS
- PRPC
- Customer Service Listing
- FSD-CA
- QMS
- SAR – BankOne Supersssion
- Star Viewer
- UDT – OA
- Graphnet
- Common Mailboxes – ARC & OA
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Collects information to solve problems and include others in problem resolution.
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Demonstrates ability to analyze and recognize inconsistencies relative to their day to day responsibilities and bring such issues to management attention.
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Consistently demonstrates ability to use good judgment in decision – making.
Administrative
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Organizes time efficiently; prioritizes work appropriately and readily adjusts to changing priorities.
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Ability to handle more than one task at a time (Solid multi – tasking capability).
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Follows instructions on established procedures found in SOP SharePoint.
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Works effectively with minimum supervision.
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Performs efficiently in unusual or difficult situations.
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Adheres to attendance and punctuality policies.
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Enters all inquiries in the PRPC/UDT are actioned within the deadlines.
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Recommends appropriate procedures to allow for a more efficient and effective customer experience.
Communications/Interpersonal
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Effectively builds and maintains working relationships with all levels of employees.
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Communicates clearly and concisely; listens well.
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Is empathetic to customer needs/ frustrations and is quick to provide the necessary resolution or call back time – frames to the customer.
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Deals effectively with staff/management in other areas in accomplishing business needs/work assignments.
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Demonstrates clear and concise written communication skills.
Quantity and Quality of Work
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Quality of work is consistently accurate and thorough.
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Necessary follow – through is accomplished within the time – frames established by ACH Investigation.
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Information provided to the customer is accurate and timely.
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Assist in ensuring that department PRPC/UDT turnaround does not exceed the limit established for the department, while maintaining highest level of service to the customer.
Business/Technical
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Has up-to-date in depth technical expertise as it relates to the following:
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ACH Rules regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
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JPMC research tools used to research all of the aforementioned inquiry types.
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Interaction with customer to ascertain exact problem relative to non – ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators – inclusive of obtaining the required information to conduct the research.
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JPMC ACH procedures regarding ARC/OA/Copy of Return, Copy of Transaction, Addenda, Affidavit and Contact to Originators.
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Demonstrates in depth understanding and knowledge of rules and regulations regarding ACH origination and receive items.
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Successfully passes all post training ACH exams.
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Clearly and concisely presents technical information (either written or verbal) to others.
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Effectively uses/operates tools required of job (Inclusive of SOP SharePoint)
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Clearly understands the link between job, customer requirements and business results and demonstrates such on a daily basis.
Adaptability/Flexibility
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Learns from experience.
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Is flexible to new ideas and actively pursues self – learning.
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Gives and receives feedback appropriately.
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Pitches in, in times of crisis or when others are out in order to meet business goals.
Qualifications
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Graduates/Post graduates with good academic record.
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0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
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Knowledge of Cash back ground will be an added advantage.
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Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
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Excellent written & oral communication skills in English.
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A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
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Client focus.
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Strong interpersonal skills
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Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.