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Print Center Operator – Philippines

Req #: 180024698
Location: Taguig City, 00, PH
Job Category: Corporate Staff
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
Job Description:
  • Work according to established operating procedures to minimize enquiries from client and escalate any issues to the Team Leader as soon as possible
  • Attend to all over the counter and telephone enquiries in a friendly and timely manner
  • Where applicable, ensure Statement and Advices printing is printed on time, records logged and mailed out according to schedule. Reconcile number of envelopes against the supplied spreadsheet before mailing
  • Print, copy and finish documents as requested (that is binding, punching, guillotining, laminating, etc)
  • Ensure all print jobs are completed accurately within the agreed turnaround time (negotiate deadlines if required)
  • Ensure adequate materials are on hand for print and mail requests
  • Liaise with maintenance technicians to ensure maximum uptime on all equipment
  • Maintain client confidentiality at all times
  • Comply with OH&S procedures
  • Other, as instructed by the Team Leader
  • Liaise with maintenance technicians to ensure maximum uptime on all equipment
  • Maintain client confidentiality at all times
  • Comply with OH&S procedures
  • Other, as instructed by the Team Leader
  • Some amount of heavy lifting will be involved in the job
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
  • Previous experience in a print room.
  • Computer literate. Intermediate users of the following programs:
  • Microsoft Outlook(emailing, filing, meetingrequests)
    Microsoft Word (basic editingand formatting, mail merge)
    Microsoft Excel (abilityto enter and manipulate data, set up for print)
    Microsoft PowerPoint (basic editing and formatting)
    Adobe Acrobat(including ability to manipulate files for print)
  • Experience using a variety of print production and finishing equipment including:
    Multi-function devices/printers
    Binding equipment, including punchers and closers
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