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Mainframe Storage Infrastructure Development Associate

Req #: 180024703
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
The Enterprise Compute Services (ECS) organization within GTI plays a critical role in providing and supporting global enterprise systems that host business applications at the core of JPMorgan Chase’s business.  These applications support the full range of businesses at the firm including wholesale, high volume consumer, and high net worth clients.

Role Description

"This position will be a member of Enterprise Computing Service’s Technical Support team. This individual will have responsibility for day-to-day support of Mainframe Storage and Hardware environment.

The position will work closely with multiple GTI teams and LOB’s to ensure high mainframe systems availability. This position requires ability to support day to day and participate in major project initiatives in a large scale environment, demanding high degree of technical skill and ability to quickly adapt to an ever changing business environment. Ability to work in a fast changing/mixed culture environment is important.


Customer Satisfaction and providing high systems availability are the priorities of this position.


Key Functional Responsibilities

  Provide stable Mainframe Storage and Hardware support for ECS Infrastructure

  Product installations, customization and evaluation.

  Definition, maintenance and modification of existing z/Series Storage and Hardware products

  Perform problem analysis and recovery in the storage, hardware and software environment.

  Perform reporting on storage and hardware environment as required.

  Ensure the Storage and Hardware environments meet all audit and security requirements.

  Should be willing to provide off hours oncall support.

  Should be willing to provide support on any weekend activities

  Performance tuning & development of operational procedures

  Awareness of Change Control procedures and adherence to strict working practices and SLA measure are required.

Key Operational Responsibilities

  Use performance reports/metrics to identify process/availability improvement opportunities

  Research and assess new technology for potential deployment

  Conduct change inspections; determine associated risks and readiness for implementation

  Capacity to quickly gain an understanding of the business processes of multiple Lines of Business

  Work schedule flexibility is a requirement as is the ability to adapt to an ever-changing business environment. Customer   Satisfaction and providing high systems availability are the priorities of this position

  Provide regular management reports / analysis to senior management team regarding Network Incidents, Changes and requests

  Implement appropriate tools and processes to automate repeated tasks

  Project management, planning skills and the capability to utilize the MS Office suite of products 

Key Interfaces:

  Interpersonal and communications skills are essential as the person will spend the majority of the time working in a team environment interacting with other towers like Software Group, Automation, etc.,

  Participate / Mentor  zU Candidates, an ECS Initiative.

  Participate in Team Meetings – Global & Virtual Meeting.

  Complete Training Classes assigned on time to meet the development plans.

  Provide suggestions for improving process and work practices to provide better quality and/or efficiencies

Minimum 5 years experience as MF Storage/Hardware Engineer


- Z/OS, DFHSM, DFSMS, DFDSS, DFP, ICF Catalogs, HCD, Catalog Recovery Plus, EMC SRDF, EMC Timefinder, EMC Consistency Group,


- EMC GDDR , IBM GDPS, NetView, Rexx , TSO, JCL, EMC VMAX, IBM DS8K, CA-1, CA-Vantage, IBM VTS, OAM.


- Hardware knowledge on large scale hardware vendors (IBM, EMC, BROCADE, CISCO), IBM DS8K HMC, IBM zSERIES CPU HMC,


- IBM TS7740 Specialist, Brocade Network Advisor.

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