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GSS- EMEA Regional Travel Manager

Req #: 180029170
Location: Warsaw, MZ, PL
Job Category: Corporate Staff
Job Description:

Position Responsibilities:

Responsible for managing the effectiveness and productivity of the corporate travel program in the EMEA region, including executing the global airlines and hotels strategies and managing the strategic relationship with key travel suppliers. The position requires proactive engagement with senior leaders, LOB business managers, and travellers throughout the region. Additionally, close cooperation is required with Regional Travel Managers, travel commodity owners and the corporate travel management company to ensure consistency of approach in leveraging travel contracts globally and meeting client requirements.  The position will report directly to the Global Travel Manager.



  • Maintain and administer Global Travel Policy.
  • Monitor travel policy compliance and provide strategies to increase compliance.
  • Support Global Supplier RFP’s including program management, review, and analysis.
  • Oversight of the travel management company including all operational issues, SLA’s, management reporting systems, and adherence to policy.
  • Develop, implement and manage all travel vendor relationships and programs (agency, air, hotel, car rental, and other travel related services ensuring compliance to service level agreements.
  • Must have strong ability to use various automated travel technology tools including travel management reporting tools and self- booking tools. 
  • Jointly develop and implement the regional business plan with the corporate travel management company in line with the global travel strategy.
  • Improve client satisfaction scores for travel within the EMEA region, working with global and local teams to coordinate client surveys and feedback.
  • Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.
  • Benchmark, analyze, monitor, and report on travel expenditures and compliance. 
  • Provide monthly and quarterly reports for corporate travel.
  • Work with Risk Management on Duty of Care issues, and other incidents relating to business travel.
  • Develop strong internal working relationships with LOB’s / Stakeholders.
  • Design and implement travel training / seminars for travelers and travel arrangers.


  • Excellent oral and written communication skills
  • Compelling and persuasive communicator with excellent interpersonal skills
  • Ability to establish organizational objectives and relevant metrics
  • Proficient with Excel, PowerPoint and other MS Office products
  • Accountable, takes responsibility
  • Experience giving presentations to senior executives
  • Strong influence / negotiation skills
  • Works well under pressure / stress
  • High attention to detail
  • Results oriented
  • Ability to draw strategic insight from analysis, and to effectively summarize and present insight based on the needs of the audience




  • Bachelor's degree required.
  • 5+ years of experience in the travel/hotel/hospitality industry
  • Demonstrated ability to build and maintain effective working relationships across functions, organizations and suppliers / vendors.
  • Demonstrated project management skills, project planning, scheduling and tracking.
  • Ability to travel.


J.P. Morgan is a global leader in financial services, offering solutions to the world’s most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year. We are excited to expand our team in Poland and we’re looking for collaborative, innovative and dedicated individuals to join us in our new corporate centre in Warsaw. Bring us your expertise and you’ll be part of a global community, working with people around the world and with a company that’s committed to investing in you and making a success of this key new location for our business.


About J.P. Morgan Chase & Co:


J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer.

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