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Wealth Management - US Reconciliation - Associate/Process Manager (PM) - Manila

Req #: 180029252
Location: Taguig City, 00, PH
Job Category: Asset Management
Job Description:
 

 

Reconciliations team is responsible for :

·         Managing the Reconciliations of all client accounts held by the private bank for various products like Equity, Fixed Income, Derivatives and Alternative products

·         Prepare reconciliations and investigate reasons for breaks and differences in statements in our side and the counterparty side.

·         Detailed MIS and trend analysis of open items and ageing. Tracking, analyzing and follow-up on outstanding requirements.

 

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

 

KEY PERFORMANCE AREAS AND % TIME

  • Lead a group of individuals who may be reporting to a Team Leader or directly reporting & are involved in processing & validating on client accounts for the private banking clients.
  • Support the team in their mission to provide top quality operations.
  • Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types & involve in effective transfer of knowledge.
  • Ability to handle all miscellaneous requests related to the process & assist the team with research & investigation as required.
  • Ability to review the SOPs of the process & incorporate the necessary changes/updates as required.  Sharing the updates/changes made effectively with the team.
  • Ensure to document procedures and identify requirements for additional controls as required.
  • Ensure effective transfer of knowledge.
  • Good on MIS & Reporting requirements.
  • Should be able to effectively manage performance of the team by coaching/providing feedback, influencing & build good rapport.
  • Ability to resolve conflicts, negotiate & manage difficult conversations.
  • Good coaching skills & providing effective feedback.
  • Good in problem solving & decision making.
  • Ability to identify the possible risks in the process & mitigate them by placing appropriate controls.
  • Conduct periodic process reviews & suggest process improvements to improve efficiency & reduce costs.
  • 100 % adherence to procedures to ensure that there is not bad client experience.
  • Ensure adherence to operational procedures to complete task in an accurate and timely manner.
  • To provide processing support for effective and efficient process delivery.
  • Maintain optimal Productivity & Accuracy levels for the team as defined for the process.
  • Ensure timely follow-ups on the pending/ageing requests, if any by the team.
  • Ensure that all requests are completed by the team before cutoff and there is no SLA miss.
  • Ensure the capturing of the details of the requests processed on a daily basis for the MIS/Reporting purposes.

Minimum qualifications - Graduate/MBA (Bachelor’s Degree in Commerce/other related background) with ability to lead a group of individuals, foster a productive & controlled environment by influencing & building good rapport.

Minimum experienceMin 8+ years experience in Financial Services environment

Key competencies

Key competencies must indicate competencies essential to do the job:

  • Good people skills and ability to drive energy levels within the team
  • Excellent time management and prioritization skills and highly result oriented
  • Focus on quality and controlled environment.
  • Attention to detail.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
  • Drives initiative within the team and can motivate and direct the team in the right direction.
  • Excellent written & spoken English communication skills.
  • Knowledge of Banking and Investment products. Knowledge of SWIFT would be an advantage
  • Knowledge of the operating and compliance standards and audit requirements of the department
  • Worked in an automated processing environment
  • Banking Operations experience /knowledge required, Private Banking operations experience would be an added advantage.
  • Experience working on TLM will be an added advantage.
  • Self-motivated.
  • Have strong communication skills (written and verbal)
  • Have the ability to work independently and to proactively seek guidance from others as needed
  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
  • Result oriented, accepting responsibilities and challenges that take them outside their comfort zone.
  • Positive outlook and a desire to stretch themselves to achieve both personal and functional success.
  •  Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
  • Motivate & inspire team members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving & collaboration
  • Maintain healthy group dynamics.
  • Intervene when necessary to aid the group in resolving issues.
  • Support new team members in working through induction programmes, ensure that they have the necessary knowledge to effectively participate on the team.
  • Recognize & celebrate team & individual accomplishments & exceptional performance
  • Contribute to staff appraisals & supervision process.
  • Facilitate day-to-day work flow management.
  •  Ensure appropriate staffing levels are maintained.
  • Ability to derive trends across ageing breaks.
  •  Organize & facilitate regular staff meetings.
  • Perform appraisal and monthly performance reviews in line with defining SMART goals and objectives.
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