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Wealth Management - US Reconciliation - Associate/Process Manager (PM) - Manila

Req #: 180029252
Location: Taguig City, 00, PH
Job Category: Asset Management
Job Description:


Reconciliations team is responsible for :

·         Managing the Reconciliations of all client accounts held by the private bank for various products like Equity, Fixed Income, Derivatives and Alternative products

·         Prepare reconciliations and investigate reasons for breaks and differences in statements in our side and the counterparty side.

·         Detailed MIS and trend analysis of open items and ageing. Tracking, analyzing and follow-up on outstanding requirements.


J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.



  • Lead a group of individuals who may be reporting to a Team Leader or directly reporting & are involved in processing & validating on client accounts for the private banking clients.
  • Support the team in their mission to provide top quality operations.
  • Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types & involve in effective transfer of knowledge.
  • Ability to handle all miscellaneous requests related to the process & assist the team with research & investigation as required.
  • Ability to review the SOPs of the process & incorporate the necessary changes/updates as required.  Sharing the updates/changes made effectively with the team.
  • Ensure to document procedures and identify requirements for additional controls as required.
  • Ensure effective transfer of knowledge.
  • Good on MIS & Reporting requirements.
  • Should be able to effectively manage performance of the team by coaching/providing feedback, influencing & build good rapport.
  • Ability to resolve conflicts, negotiate & manage difficult conversations.
  • Good coaching skills & providing effective feedback.
  • Good in problem solving & decision making.
  • Ability to identify the possible risks in the process & mitigate them by placing appropriate controls.
  • Conduct periodic process reviews & suggest process improvements to improve efficiency & reduce costs.
  • 100 % adherence to procedures to ensure that there is not bad client experience.
  • Ensure adherence to operational procedures to complete task in an accurate and timely manner.
  • To provide processing support for effective and efficient process delivery.
  • Maintain optimal Productivity & Accuracy levels for the team as defined for the process.
  • Ensure timely follow-ups on the pending/ageing requests, if any by the team.
  • Ensure that all requests are completed by the team before cutoff and there is no SLA miss.
  • Ensure the capturing of the details of the requests processed on a daily basis for the MIS/Reporting purposes.

Minimum qualifications - Graduate/MBA (Bachelor’s Degree in Commerce/other related background) with ability to lead a group of individuals, foster a productive & controlled environment by influencing & building good rapport.

Minimum experienceMin 8+ years experience in Financial Services environment

Key competencies

Key competencies must indicate competencies essential to do the job:

  • Good people skills and ability to drive energy levels within the team
  • Excellent time management and prioritization skills and highly result oriented
  • Focus on quality and controlled environment.
  • Attention to detail.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
  • Drives initiative within the team and can motivate and direct the team in the right direction.
  • Excellent written & spoken English communication skills.
  • Knowledge of Banking and Investment products. Knowledge of SWIFT would be an advantage
  • Knowledge of the operating and compliance standards and audit requirements of the department
  • Worked in an automated processing environment
  • Banking Operations experience /knowledge required, Private Banking operations experience would be an added advantage.
  • Experience working on TLM will be an added advantage.
  • Self-motivated.
  • Have strong communication skills (written and verbal)
  • Have the ability to work independently and to proactively seek guidance from others as needed
  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
  • Result oriented, accepting responsibilities and challenges that take them outside their comfort zone.
  • Positive outlook and a desire to stretch themselves to achieve both personal and functional success.
  •  Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
  • Motivate & inspire team members
  • Lead by setting a good example (role model) – behavior consistent with words
  • Facilitate problem solving & collaboration
  • Maintain healthy group dynamics.
  • Intervene when necessary to aid the group in resolving issues.
  • Support new team members in working through induction programmes, ensure that they have the necessary knowledge to effectively participate on the team.
  • Recognize & celebrate team & individual accomplishments & exceptional performance
  • Contribute to staff appraisals & supervision process.
  • Facilitate day-to-day work flow management.
  •  Ensure appropriate staffing levels are maintained.
  • Ability to derive trends across ageing breaks.
  •  Organize & facilitate regular staff meetings.
  • Perform appraisal and monthly performance reviews in line with defining SMART goals and objectives.
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