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Strategic Business Analyst II-Fraud Risk Stratergy

Req #: 170124940
Location: Mumbai, MH, IN
Job Category: Credit
Job Description:

"J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

This an excellent opportunity for an individual who thrive in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers. 
As part of the POS Fraud team, you will report to the VP/Sr.Manager in Mumbai and perform quantitative and qualitative analysis on credit and debit card portfolio that have had or are at a risk for fraudulent activity. Expectations include assisting in developing, maintaining, and improving program policies, strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management in order to minimize fraud losses or prevent unnecessary customer disruption. Primarily use advanced tools and machine learning techniques to perform assigned work. You will be responsible for owning processes and will be accountable for regular reporting or process administration. You will have project management responsibilities and be responsible for mentoring to group of analytics professional and you would work with a number of Chase internal departments, external vendors and card associations to develop strategies to mitigate fraud losses.
Key Activities
  • Effectively mentors junior analysts within same team and other teams to help them develop their risk management skills and knowledge
  • Proactively seeks, finds and recommends opportunities to improve customer experience, processes, policies and profit for our company
  • Conduct complex analysis for the purpose of creating/auditing/validating fraud strategies
  • Expected to work on multiple projects with limited guidance and come up with innovative and out of the box thinking
  • Independent in decision making for complex issues and problem solving skills
  • Demonstrate thought leadership and sense of urgency in fast paced dynamic environment
  • Expected to work collaboratively with cross-functional partners to understand and address key business challenges
  • Providing clear/concise verbal and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management

The work schedule is Monday - Thursday, 1 PM - 10 PM IST and Friday, 10 AM – 7 PM IST

  • Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.
  • 5+ years of related analytical experience
  • Proven record in problem solving and business innovation.  Ability to thrive in a dynamic and fast-paced environment 
  • Manage and prioritize projects across cross-functional groups with guidance from Manager
  • Required experience in multiple card analytic disciplines and a deep understanding of the business to identify cause/effect relationships
  • Strong communication and interpersonal skills with ability to interact with individuals across departments / functions
  • Strong analytical, technical and statistical skills.  Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions
  • Strong knowledge and understanding of financial services3+ years of SAS programming experience (PC, UNIX or mainframe)
  • Knowledge of Big Data and Machine Learning techniques is a plus
  • In depth knowledge of Authorizations capabilities, metrics, and strategy
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