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CCB - Merchant Services – European Marketing Communications & Events Manager – Associate

Req #: 180027847
Location: Dublin, L, IE
Job Category: Marketing/Communications
Job Description:

J.P. Morgan Merchant Services is the payment acceptance and merchant acquiring business of JPMorgan Chase & Co. – a global financial services firm with assets of $2.5 trillion and operations worldwide.  It is a leading provider of payment, fraud management and data security solutions, capable of authorising payment transactions in more than 130 currencies. J.P. Morgan, through its Merchant Services business, has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies. Its processing platforms provide integrated solutions for all major credit and debit card payments as well as mobile payments and processed more than $1.2 trillion in payment transaction volume worldwide in 2017. According to The Nilson Report, it is also the top merchant acquirer of ecommerce transactions in Europe1 (May 2017).

Role Summary:

Based in Dublin, Ireland, this role reports to the Head of Marketing Europe. It is a pivotal role within a small and dynamic team. The European Marketing Communications & Events Manager will be responsible for a range of activities, with their main focus supporting the delivery of a European Content Marketing strategy, including conceiving and executing B2B proprietary and partner events, as well as leading our participation at industry events to drive demand and elevate our brand awareness. They will be responsible for developing and ensuring our Marketing activities satisfy performance metrics that support our European business priorities, directly impacting pipeline/client relationship building efforts and revenue. In addition they will be responsible for managing the administrative tasks of the European Marketing team, to successfully ensure the smooth functioning of the Marketing department.

A key pillar in the EU Marketing team, the right candidate must have a can-do attitude and be willing to get involved with projects of varying complexity and size. With the ability to strongly impact growth, the EU Marketing Communications & Events Manager will be results-oriented and comfortable operating in a fast-paced environment, constantly looking to improve and optimise wherever possible. They should be ambitious, enthusiastic and driven to deliver exceptional Marketing programmes. This role will have a significant impact on the Marketing, Sales and Client Services teams and a large influence on J.P. Morgan Merchant Services success in Europe.

  • Support European Marketing team with delivery of J.P. Morgan’s Content Marketing strategy in the B2B space
  • Liaise with other J.P. Morgan lines of business, in order to leverage and consolidate ideas, shared resources and cross-sell Marketing opportunities
  • Manage the breadth of events that J.P. Morgan Merchant Services organises each year, from key industry and partner events, to strategic hospitality and proprietary events
  • Work closely with our Client Services and Sales teams to identify their business priorities. Build out the Content Marketing strategy to include Marketing tactics to satisfy these priorities, ensuring the channels and platforms meet their needs and deliver to business goals
  • Think creatively to optimise the value we offer clients and prospects, ensuring we understand their content needs and working to consistently improve on their experience with us
  • Closely manage budget and invoicing, build out and achieve success metrics in collaboration with our US Marketing team
  • Adhere to appropriate business controls and onboarding processes for vendors


Required experience:
  • Bachelor’s degree, preferably in Marketing Communications/Business
  • Extensive Event Management experience in the Payments or Financial Services industry strongly preferred
  • Ability to think creatively, while managing multiple assignments with competing priorities and tight deadlines, in a highly regulated environment
  • Highly detail-oriented and professional, with the ability to execute to a very high standard
  • Very strong written and verbal communication skills
  • Excellent people and management skills to interact with colleagues, cross-functional teams and third parties
  • Advanced level user of MS PowerPoint and intermediate level user of MS Excel
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase & Co. is an Equal Opportunity Employer.
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