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Corporate – Human Resources – Candidate Coordination Lead – Associate

Req #: 180025711
Location: London, ENG, UK
Job Category: Human Resources
Job Description:
JPMorgan Chase Recruiting takes a proactive approach to identifying and proposing solutions to organizational challenges, working side-by-side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, JPMorgan Chase Recruiting provides tactical and strategic solutions with the aim of attracting and hiring diverse professionals to the business.
As a Candidate Coordination Lead, you will be responsible to supervise the daily activities of the recruiting coordinators, identifying opportunities to develop or realign the team to flex with business demands. Leading by example, you will help to drive the firm’s commitment to risk management and controls, and ensure optimal performance of the recruiting coordination team through use of scorecards and regular monitoring of service levels against established SLAs. A key priority will be to standardize processes and service delivery to allow for optimal scalability across the recruiting organization. Whilst embedding our team’s objective of Client Customer focus, including an enhanced Candidate Experience, Business Results, Team work and Leadership and ensuring Risk and Controls are followed and monitored in line with the business’ overarching objectives.
In addition, in this role you will: 
  • Act as the key liaison between the India Lead and Recruitment leads to rectify problems amongst the candidate coordination function
  • Work closely and collaboratively with global counterparts to ensure consistency in process and quality of work
  • Act as subject matter expert  for key tools and processes including:  Taleo, Manager Connection, Employee Relocation Database, Visas, and Applicant Reimbursements
  • Identify process improvements and gaps in processes, execute Risk and Controls framework and drive organizational change where necessary
  • Design and deliver training curriculum to new team members
  • Maintain a working knowledge of recruiting procedures and policies, and transfer knowledge to broader team
  • Participate in operational reviews to ensure appropriate controls, propose and implement solutions for continuous improvement  
  • Schedule interviews and coordinate travel for 605-level candidates, and handle candidate expenses
  • Oversee Corporate Credit Card (“ghost card”) reconciliation for team, identifying discrepancies and proposing and implementing optimal solutions to resolve
  • Support various projects and recruiting-related efforts as needed
  • Document and review process flows and key metrics to measure business activities and performance
  • Undergraduate degree in related field or equivalent experience
  • 5+ years of recruiting support and coordination experience with demonstrated ability to execute responsibilities in a highly regulated and process-driven environment.
  • Experience in an Operational background in order to understand process flows, execute and drive change where needed
  • Demonstrated leadership skills
  • Excellent understanding of employment and global  processes
  • Reporting/Project Analyst skills
  • Taleo Recruiting Center, HR Profile and/or PeopleSoft experience required
  • Strong organizational skills/detail oriented required
  • Proven ability to prioritize and multi-task in a fast-paced environment
  • Strong verbal and written communication skills, with the ability to communicate across all levels of the business
  • Demonstrated ability to be a collaborative team player with excellent interpersonal and  client support skills
  • Ability to work in a dynamic environment where work tasks vary and processes are changing
  • Proactive approach with ability to troubleshoot problems, recommend solutions and determine root cause in order to prevent future occurrences
  • Issue follow-up and timely resolution
  • PC skills  - advanced Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.
About J.P. Morgan Chase & Co:
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer
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