Reporting to the VP of Merchant Support Europe, the Merchant Support Coordinator will provide support for Merchant requirements and resolve Merchant queries regarding an array of topics. Duties and tasks reflect substantial variety and complexity and involve interaction with a number of teams both on site and in our US based offices. Assignments are broad in nature and will require a strong focus on customer service, an ability to coordinate and prioritise a number of tasks and exceptional attention to detail.
The Merchant Support Coordinator will be required to apply a comprehensive knowledge of systems, procedures, customers and products to perform a broad range of varied and demanding assignments within the customer service area. A key aspect of the role is to also serve as a resource to Account Managers and others in the resolution of complex Merchant problems and issues.
Applicants for this position will ideally have a qualification in business administration, finance, marketing or a related discipline, with previous years experience in the area of customer service or support, and have:
About J.P. Morgan Merchant Services:
J.P. Morgan Merchant Services, based in Dallas, Texas with European headquarters in Dublin, Ireland, is a business unit of JPMorgan Chase. As a global leader in payment processing and merchant acquiring,
J.P. Morgan Merchant Services is capable of authorising transactions in more than 130 currencies and is the world’s largest merchant acquirer by sales volume and Europe’s top acquirer of web transaction (Nilson Report 2016). Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding, J.P. Morgan Merchant Services’ unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to European companies both large and small. More information can be found at https://www.jpmorgancommercesolutions.co.uk/
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at http://www.jpmorganchase.com/.
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