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Senior Infrastructure Operations Developer

Req #: 180018824
Location: Buenos Aires, C, AR
Job Category: Technology
Job Description:
Senior Infrastructure Operations Developer for RELIABILITY ENGINEERING
Do you like to develop large scale mission critical solutions that are Always On? Are you an experienced “Shift Left” Operations mind set development professional? Do you like to take the responsibility to improve the reliability of product delivery by producing smart dashboards to monitor real time operational metrics? Are you curious about how things break, so that you can eliminate these failure modes by building intelligent monitors and alerts? Are you driven to eliminate toil by designing/adopting better tools and automation techniques? If so, we would love to have you in our Reliability Engineering team.
The Infrastructure Operations Developer is a highly visible and impactful role that pro-actively drives system operations to increase and improve system stability, performance, and reliability. This person will work with our architects, and infrastructure software engineering teams to design, build, and own functional and non-functional operational metrics, events, monitors and alerts, and providing visualization.
Infrastructure Operations Developer will automate fault detection, containment, and resolution for systems engineering without customer impact or human intervention. Automation also includes software development for metrics and event collection/correlation across distributed architectures, automation, monitoring, intelligent alerting, random fault injection, and self-healing. Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they ensure that the developed solutions address functional and non-functional requirements:
Major Responsibilities include:
  • Act as a 2nd/3rd line support for incidents, problems, and changes to solutions and services
  • Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and to continual service improvement.
  • Responsible for preparations and support of IT operations solutions and services  according to industry and organizational best practices standards, service level requirements (SLA) and key performance Indicators (KPI) throughout the lifecycle
  • Monitor Storage Tools Team suite of Products
  • Plan and Build Operational Metrics such as reads, writes, latency, errors, success, i/o, disk, memory, network bandwidth, noise, security, 50x/40x HTTP errors, etc.,
  • Build Logging and Operational tools, Smart Dashboards to pinpoint exact root cause of production problems and bottlenecks in a distributed environment
  • Compare against Best practices for tuning system operational metrics for productive, reliable, resilient performance of product stack
  • Intelligently know when and where our product stack needs attention before it compromises performance to our end users.
  • Define alerts for any metric and customize trigger rules to avoid alert-fatigue. Assign alerts to specific team members.
  • Proactive Remediation - Identify issues that have yet to bubble to the surface avoiding system downtime/failures.
  • Real-Time Analytics - Manage the overall health of our system at-a-glance, in real-time.
  • Service and Operational Level Agreements
And as part of JPMorgan Chase & Co.’s global technology community, you’ll also have the ability to collaborate with peers around the world to tackle big challenges.
This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
This role requires a wide variety of strengths and capabilities, including:
  • BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience.
  • 7+ years of experience, focusing primarily on designing and building automation frameworks using one or more object oriented programming languages and or scripting.
  • Minimum of 5 years application support experience.  Storage operational experience in one or more of SAN, NAS and/or Backup Technologies or associated applications is preferred.
    • Experience running multiple Storage Applications in a fast moving, mission-critical, large scale, global, (preferably financial services) operational environment
    • Linux/Unix and Microsoft Windowsoperating system support
    • Shell Scripts (Bourne shell, Korn shell, PowerShell), Java/C/C++/Python/OOP
    • Developing monitoring tools and log analysis tools to manage operations
  • Strong knowledge of SQL, relational Database, DBMS
  • Best practices in infrastructure and application logging, monitoring, intelligent alerting, and automated self-healing
  • Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement.
  • Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
  • Strong technical knowledge with EMC storage tools ESRS, SE, ViPR, SRM and UniSphere, Smart IQ
  • 3+ years Cisco/Brocade Storage Switches/Directors and Fabric tools (DCNM/BNA)
  • Strong technical knowledge with NetApp OCI (SANScreen), DFM, Performance Advisor
  • Strong technical knowledge with HDS storage reporting tools HiCommand, Tuning Manager, Storage Navigator Modular and HiTrack
Preferred Skills:
  • Full life cycle experience within an Agile framework
  • Experience across SAN, NAS and Backup technologies, including EMC, HDS, Netapp
  • Mission critical systems experience in a globally distributed framework
  • Experience with DevOps model and tools
  • Experience with Site Reliability Engineering
    When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
    At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.
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