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Applications Support

Req #: 180030973
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:
  • Provide 24×5.5 operational support to all non-production practices on holidays and weekends.
  • Monitor process and software changes that impact the environment and raise support issues when required.
  • Prioritize workload, providing timely and accurate resolutions.
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Perform Health checks in the environment to ensure the functionalities are working. Failures to be addressed immediately before impacting the users.
  • Monitoring the Automated Health checks and Alerts in the system. Ensuring it is always in a stable working condition.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Coordinate with Application Development Team to successfully deploy software releases.
  • Automating the manual process so as to achieve more efficiency.
Required Skills:
Troubleshooting in Unix/Linux Operating Environment
FIX Protocol
Schedulers (Cron / Autosys / Control M)
Package Deployment / Release Management Skills
Operate Role Experience (L1/L2/L3) / Incident Management Skills
Flexibility to work in different shifts.
Experience on:
Unix Shell Scripting – Bash / Korn
Python Scripting
Database  - Hydra
Dev Ops Tools (Geneos/Splunk)
Interaction with Clients/ Vendors
Exposure to:
Investment Banking and e-Trading Models

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 


@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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