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CIB Operations - Trade Client Service Analyst - Professional - Bournemouth

Req #: 180020963
Location: Bournemouth, ENG, UK
Job Category: Operations
Job Description:

Business Overview:

Global Trade provides its clients with Financing, risk mitigation and processing of cross border import and export activity through a multiple of products and solutions.  Operating in 39 locations across 28 countries we offer Documentary and Standby Letters of Credit, Guarantees, Collections, Supply Chain Finance, Documentation Prep Service  and Loan products, which is delivered by an Operations force of circa 650 people globally.  We have established a distributed operating model with regional hubs, global processing centres and a network of branches. Trade Finance is a credit based product which is highly complex and requires a significant amount of expertise. Whether we are providing a small value rental guarantee or $100mm financing transaction, our focus is on providing a first class service to our clients.

 

Key Responsibilities:

  • Use thorough product/systems knowledge to resolve unique or challenging issues as presented by internal/external clients
  • Ensure all inquiries are input and tracked via Service Portal (inquiry logging system)
  • Ensure that all inquiries are answered correctly and fully first time and within SLA
  • Perform root cause analysis of client impacting errors. Ensure effective corrective and preventative actions are completed
  • Maintain and enhance relationships with portfolio of Platinum clients. Promote client satisfaction through regular client interaction on current service
  • Strictly adhere to all relevant Standard Operating Procedures
  • Work with clients and operations teams to improve understanding and processes to reduce inquiries
  • To participate in other initiatives within the Trade Operations department to support business strategy and objectives

Key Skills:

 

  • Preferably previous Trade related banking experience with Trade Products
  • Strong background within a Client Service related role, or client facing role
  • Planning, organization and attention to timeliness
  • Experience in working independently and in a team environment
  • Willing to commit to the day to day responsibilities as well as the ability to adjust and understand procedures as reflected by client standing instructions, Standard Operation Procedures
  • Good PC skills with a proficiency in Microsoft Word, Excel required
  • Excellent interpersonal skills to facilitate customer service and teamwork
  • Strong English language written and verbal communication skills are required

 

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