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Technology Controls Officer

Req #: 180023354
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization. Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner.


The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.


The Technology Controls Officer will independently focus on evaluating and performing an end-to-end analysis of the business’ risk and control environment. This individual will ensure that controls are properly designed, operating effectively, and essential to Consumer & Community Banking’s risk mitigation efforts. The Technology Controls Officer’s analyses will be used to guide Consumer & Community Banking’s business units toward a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. The role may partner with peers and multiple levels of management to develop, implement, and strengthen Consumer & Community Banking’s risk-based practices, procedures, and systems.

Responsibilities include:

  • Exercise critical thinking and problem solving skills to analyze data and communicate conclusions.
  • Assess critical business processes in an end-to-end manner to identify significant gaps and weaknesses within the control environment and determine root cause of control issues. 
  • Make recommendations for enhancement and efficiencies. 
  • Contribute to the development and enhancement of the business control environment through execution of the Risk & Control Assessment Program. 
  • Participate in meetings with business partners at various levels of management to influence sustainable control enhancements, and recognize opportunities to strengthen control effectiveness and improve operational efficiency. 
  • Partner with business units through ongoing testing and monitoring of controls.
  • Develop and execute robust control test scripts designed to identify control weaknesses, determine root causes, and recommend solutions.
  • BS/BA degree or equivalent experience required.
  • 3+ years’ experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation. 
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred.
  • Ability to evaluate the adequacy of the control environment and awareness of Inherent and Residual Risk. 
  • Strong written and verbal communication with an ability to articulate the control evaluation results in a meaningful and actionable manner.
  • Self-motivated with effective time management and multitasking skills.
  • Demonstrated interpersonal skills; exceptional collaboration and relationship building skills.
  • Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results.
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