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Merchant Services - VP; Relationship Manager Sr - San Francisco, CA - Walnut Creek, CA

Req #: 180031908
Location: San Francisco, CA, US
Job Category: Relationship Management/Sales
Job Description:

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Corporate Relationship Manager will manage an assigned portfolio of merchant accounts while maintaining strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts.  This role will act as a transaction-processing consultant to assigned clients while making efforts to increase revenue through cross-selling company products and services.  Additionally, the role will re-negotiate merchant contracts with net revenue of $35,000+.
Essential Duties and Responsibilities:
  • Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals.  Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
  • Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
  • Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
  • Develops and implements educational programs designed to improve client's transaction processing performance.
  • Works with internal departments to ensure a high level of support for the client.  Examples include resolving software, hardware, and policy problems.
  • Manages communications with lines of business partners to ensure a unified account management strategy with client base.
  • Identifies and implements processes to reduce companies operating expense. 
  • Bachelors degree in business administration, accounting, marketing or other related fields
  • Typically will have two to four years of experience within account management, sales or contract negotiations
  • Knowledge of bankcard industry and procedures. 
  • Experience working face to face with C-level executives, whether in a selling or account management type role
  • Knowledge of computer software systems including word processing and spreadsheets. 
  • Ability to provide professional and interpersonal communication when interacting with others. 
  • Ability to enhance revenue and market share through effective use of relationship management skills.   
  • Knowledge of bankcard sales or support experience strongly preferred.  
  • Ability to analyze and research to resolve issues. 
  • Ability to effectively communicate both verbally and written with customer contacts.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran.

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