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Merchant Services - Production Engineer, Consumer and Community Banking

Req #: 180012675
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

As a Production Engineer (Associate), your mission is to work on assigned applications within Merchant Services to keep the applications healthy and running.  You will become an application SME on the application, building a relationship with AD to help drive application stability.  You will be responsible for reporting on your application’s stability and providing training for global teams who provide production support for your application(s).


This role requires a wide range of strengths and capabilities 


Key Responsibilities:

·         Become an application SME, drive Incident Management and handle high priority incident calls

·         Troubleshoot errors in production

·         Working with AD, drive production stability

·         Maintain and improve application monitoring capabilities

·         Review implementation plans for accuracy and quality

·         Maintain runbooks and metrics data quality for assigned application(s)


Basic Qualifications:

·         VOS Stratus Operating System

·         C/C++ and command macros

·         Knowledge in IPC (Inter-Process Communication)

·         Knowledge in Linux/Unix Operating System

·         Hands on in bash commands and Shell scripting

·         Hands on in awk and sed language

·         Exceptional interpersonal, written and verbal skills.

·         Strong Analytical skills.

·         Incident management Process

·         Change Management Process

·         Problem Management Process


Preferred Skills:

·         Knowledge in HP-Service Manager ( or similar incident ticketing tools)

·         Knowledge in Monitoring tools such as Control-M ( or crontab)

·         Knowledge of RDMS (like Oracle SQL)

·         ITIL Foundation V3/2011 certified

·         DevOps certified

·         Experience in Payment processing/Cards industry a plus



·         Bachelor's degree in a computer related field and 5 to 7 years related experience

·         Bachelor's degree in other field and 5 to 7 years equivalent experience


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  


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