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Merchant Services - Workload Manager, Consumer and Community Banking, VP

Req #: 180012673
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

As a Workload Manager, your mission is to triage multiple requests for services and schedule and track those requests for remediation by the Merchant Services Mission Control Command Center.  You will participate and help drive production outage resolution, ensuing the right support staff are engaged and executive communications are sent and be responsible for Mission Control metrics and the quality of the data supporting them.


Key Responsibilities:
  • Become a process SME, initiating Incident Management engagement
  • Manage services requests from internal teams and external customers
  • Working with the Command Center Manager, Critical Support, Operations, and AD to ensure service requests are correctly prioritized and completed in a timely manner
  • Participating in application monitoring capabilities
  • Maintain metrics data quality for the Command Center
  • Effectively transition backlog and work in progress to the oncoming shift



·         Bachelor's degree in a computer related field and 5 to 7 years related experience



·         Exceptional interpersonal, written and verbal skills.

·         Strong Analytical skills.

·         Experienced in Incident management Process

·         Change Management Process

·         Problem Management Process

·         Proficient in MSOffice and reporting tools 


Preferred Skills:

·         Knowledge in HP-Service Manager (or similar incident ticketing tools)

·         Knowledge in Monitoring tools such as Control-M, Crontab, or Tivoli

·         Knowledge of RDMS (like Oracle SQL)

·         ITIL Foundation V3/2011 certified

·         DevOps certified

·         Experience in Payment processing/Cards industry a plus

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  



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